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Manage daily logistics operations for assigned customers, including forecasting, shipment coordination, exception resolution, customer communication, after-hours handoffs, billing support, auditing, and record maintenance. The role requires accurate processing of shipping requests, proactive resolution of delivery issues, and collaboration with customers, carriers, freight audit teams, and internal partners in a time-sensitive office environment.

Drive field sales for third-party logistics services by building a pipeline, prospecting shippers, closing new business, designing multimodal solutions, negotiating pricing, and achieving revenue and margin targets. The role sells freight brokerage, managed transportation, warehousing, fulfillment, and cross-border logistics, while partnering with pricing and operations and supporting account growth after handoff.

Source and secure carrier capacity for temperature-controlled produce across the U.S.; build and manage carrier relationships; negotiate rates; monitor market conditions; collaborate with operations to resolve service issues; onboard and vet carriers and track compliance and performance metrics to support profitable, on-time shipments.

Lead recruiting and employee engagement functions for the company, build and execute hiring plans, develop recruiting policies and metrics, manage department operations, run programs (internships, temporary staffing), oversee onboarding and employee rewards, and drive culture, conflict resolution, and results across divisions.

Answer inbound calls and digital communications to coordinate scheduled and emergency vehicle maintenance between drivers, vendors, and internal stakeholders. Create repair orders in Dossier, manage vendor pricing, review repair estimates, ensure DOT/FMCSA compliance, and communicate status to operations, safety, and risk teams.

The Director will lead LTL strategy, manage carrier relations, drive profitability through pricing frameworks, and oversee project implementations in a data-driven logistics environment.