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Support strategic sales and account teams to grow and retain accounts by building client and broker relationships, resolving routine sales/claims/benefit issues, conducting client meetings to drive upsells, coordinating RFP responses, maintaining sales/proposal system updates, and supporting reporting and internal stakeholder collaboration.

Analyze complex business metrics, create and maintain databases and reports (periodic and ad hoc), use statistical methods to summarize performance, identify anomalies, and recommend data-driven actions. Collaborate with stakeholders to define KPIs and translate business requirements into decision-support tools.

Write, edit, and advise on marketing and sales communications (proposals, presentations, retention materials) for presale and acquisition/retention. Partner with business and creative teams, ensure legal and brand compliance, assess communication effectiveness, and recommend efficiency and clarity improvements.

Lead end-to-end release planning and coordination for FEP applications across teams and environments. Maintain release calendars, manage cross-team dependencies, surface and mitigate release risks, enforce change and implementation processes, support CAB and go/no-go decisions, and apply lessons learned to improve release discipline and stability.

Lead and execute enterprise strategy projects: identify and prioritize initiatives, manage cross‑functional programs, perform advanced analyses, present recommendations to senior leadership, facilitate large working sessions, and coach teams on continuous improvement and metrics reporting.

Audit paid claims to identify and validate overpayments, recover funds, perform claim adjustments and collections, coordinate benefits/Medicare/policy issues, work cross-functionally with contract managers and other departments, maintain cash application and account balances, and research voluntary refunds.

Audit paid claims to identify and recover overpayments, perform cash application and accounts receivable tasks, research refunds, and coordinate complex issues including Medicare and coordination of benefits. Collaborate with other departments and contract managers, perform collections and maintain accurate account balances.

Manage development, testing, delivery and support of assigned technology systems. Plan and direct resources and timelines, manage an application or portfolio, resolve delivery hurdles, assist budget development, collaborate with stakeholders, hire/train/evaluate direct reports, and perform engineering work during high volume periods.

Researches and evaluates health claims for third-party liability and workers' compensation recovery. Reviews documents, analyzes relatedness and reimbursement amounts, applies plan language and law, prepares case files, coordinates payments, negotiates settlements within authority, and responds to recovery inquiries.

Senior HR strategic advisor partnering with C-suite to shape workforce strategy, organizational design, leadership capability, and culture. Leads enterprise workforce planning, predictive analytics, large-scale change initiatives, cross-functional HR alignment, executive coaching, and measurement of talent program ROI to drive organizational performance and resilience.