Own retention and expansion for a customer segment by diagnosing business performance, coaching customers on pricing, offers, funnels, email, and retention, and delivering scalable group programs. Analyze customer data, create custom reports, identify at-risk accounts, facilitate sessions, develop repeatable playbooks, and share insights with Product and Success.

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.