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Own retention strategy to reduce refunds, recover revenue, and improve customer loyalty. Negotiate alternatives to refunds, manage billing and installment recovery, analyze root causes, track retention KPIs, handle escalations, coach a retention team, and collaborate cross-functionally to automate and improve retention processes.

Handle consultative sales calls with warm, pre-qualified leads to recommend and close high-ticket online education programs. Maintain CRM records, hit sales targets, collaborate with Marketing and Student Success, and share customer feedback to improve offerings.

The Sales Representative will close deals with pre-booked warm leads, maintain client relationships, track sales metrics, and collaborate with teams to ensure customer satisfaction.

The Outreach Specialist will conduct outreach to potential instructors using LinkedIn, maintain candidate records, and collaborate with teams to understand sourcing strategies.