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Lead retention strategy to manage refund requests, negotiate alternatives, recover installment payments, reduce chargebacks, analyze root causes, track retention KPIs, handle escalations, coach the retention team, and collaborate cross-functionally to improve revenue recovery and customer experience.

Conduct consultative sales consultations with warm, pre-qualified leads to recommend and close high-ticket program enrollments. Maintain CRM records, meet sales targets, collaborate with Marketing, Admissions, and Student Success, and share customer insights to improve programs and processes.

Sell high-ticket online education programs to warm, pre-qualified leads through consultative conversations. Qualify goals, recommend programs, close enrollments, maintain CRM records, meet sales targets, collaborate with Marketing/Admissions/Student Success, and share customer feedback to improve offerings.

Sell high-ticket online programs to warm, pre-qualified US leads via consultative conversations. Identify student goals, recommend programs, close enrollments, track activity in CRM, meet sales targets, and share customer insights with Marketing, Admissions, and Student Success to improve processes and offerings.

Conduct consultative sales consultations with warm, pre-qualified leads; recommend appropriate programs; close high-ticket enrollments; maintain accurate CRM records; meet and exceed sales targets; collaborate with Marketing, Admissions, and Student Success; share customer insights to improve programs and processes.

Manage consultative sales conversations with warm, pre-qualified leads to recommend and close high-ticket online education programs. Maintain CRM records, meet sales targets, collaborate with Marketing, Admissions, and Student Success, and provide customer feedback to improve processes.

Own and optimize the customer retention process: negotiate alternatives to refunds, recover installments, reduce chargebacks, analyze refund root causes, improve retention workflows, coach the team, track retention KPIs, and collaborate cross-functionally to protect revenue and customer experience.

Own and optimize the customer retention process: manage refund requests, negotiate alternatives, recover installment payments, reduce chargebacks, analyze root causes, track retention KPIs, coach the retention team, and collaborate cross-functionally to improve revenue recovery and customer experience.

Conduct consultative sales conversations with warm, pre-qualified leads to identify suitable programs, close high-ticket enrollments, maintain CRM records, meet/exceed targets, and collaborate with Marketing, Admissions, and Student Success to improve processes and share customer insights.

Conduct consultative sales calls with warm, pre-qualified leads to recommend and close high-ticket educational programs. Maintain CRM records, meet sales targets, collaborate with Marketing, Admissions, and Student Success, and provide customer feedback to improve offerings and processes.