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Manage client print projects from specifications through delivery, coordinating estimating, prepress, pressroom, bindery, fulfillment, and other production teams. Maintain client relationships, resolve issues, monitor timelines and quality, document changes for billing, and identify opportunities to expand accounts through additional print and fulfillment services.

Prepare and import customer data into mailing software to create presorted business mail, follow USPS regulations, produce postage estimates and postage statements, maintain internal documentation, coordinate with production departments and USPS, and complete presort jobs accurately.

Lead HR functions for the business unit: talent acquisition, employee relations, benefits administration, compliance with employment laws, training and development, disciplinary actions, and OSHA support. Serve as liaison to corporate and partner with leaders on workforce strategy.

Lead day-to-day HR operations including recruiting, hiring, onboarding, performance management, benefits administration, employee relations, investigations, training, and compliance with employment laws. Partner with business leaders on talent strategy, retention, succession planning, and internal communications.

Manage accounts receivable billing: analyze completed jobs and costs, prepare and process accurate invoices, monitor unbilled jobs, input invoice details into accounting systems, maintain billing records, communicate with customers and internal teams to resolve billing issues, and assist with basic accounting clerical tasks.

Produce design work across short- and long-term projects, collaborate with senior designers and teams, manage approvals, ensure quality, and meet tight deadlines while maintaining current design trends.