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The Deployment Support Engineer provides support for new system installations and software/hardware upgrades, addressing user needs for PCs and mobile devices. Responsibilities include onsite client support, project management, and user training, ensuring timely resolution of technical issues and high customer satisfaction.

As a Tier 2 Field Engineer at MainSpring, you will provide network and infrastructure support for various clients, troubleshoot IT issues at client sites, assist with onboarding new clients, and manage client service requests efficiently while maintaining excellent communication and customer service.

The Technical Support Specialist / Systems Engineer will maintain and configure computers, provide support for VoIP and network issues, and manage client requests. They will effectively communicate with clients about their service requests and work independently in a fast-paced environment.