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Design, maintain, and optimize encoding libraries and prompt-structure abstractions used across Anthropic. The role involves supporting multimodal data, running experiments on structured inputs, performing complex refactors, improving performance, and adapting systems for emerging AI research and production needs. The engineer will collaborate closely with researchers and engineers while maintaining intuitive APIs and enabling new encoding capabilities.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Leads and develops a team of Customer Success Managers serving commercial accounts. Builds scalable success strategies, processes, playbooks, and adoption motions to drive consumption, expansion, retention, and customer value. Coaches team members, manages escalations and strategic engagements, oversees portfolio forecasting, partners cross-functionally, and contributes to hiring, training, customer advocacy, and responsible AI adoption.

Build safety and oversight infrastructure for AI systems, including behavioral monitoring, automated enforcement, internal dashboards, multi-cloud deployments, sandboxed agent runtimes, network and data access controls, audit logging, and observability. Manage platform capacity, costs, and service-level objectives while collaborating with researchers, engineers, security, privacy, and legal teams to deploy trusted detection and mitigation systems.

Develops strategic technical partnerships with system integrators and cloud providers, creates enterprise GenAI solutions and reference architectures, supports strategic customer deals, leads technical enablement events, and channels partner feedback into Anthropic’s product roadmap. The role requires extensive customer-facing architecture experience, cloud expertise, LLM familiarity, strong communication, and the ability to work across technical and business stakeholders.

Own hardware manufacturing readiness and production health at contract manufacturers and ODMs. Lead assembly and test process improvements, yield and quality targets, product transitions to mass production, engineering changes, component qualification, multi-sourcing, and root-cause investigations for manufacturing and field failures. Develop test plans, assess coverage, coordinate corrective actions, and communicate decisions to factory partners, operations teams, and leadership. Travel to partner factories in the US and abroad may reach 50%.

Build and maintain recruiting analytics data infrastructure using BigQuery, dbt, Fivetran, SQL, and Python. Design dimensional models, ETL/ELT pipelines, semantic layers, governance controls, data security, monitoring, and standardized recruiting metrics. Integrate Workday, Greenhouse, and internal systems while supporting batch and real-time analytics. Partner with data scientists, engineers, recruiters, and business stakeholders to deliver trusted data products and AI-enabled workforce insights.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.

Lead go-to-market strategy for Anthropic’s special projects, owning positioning, messaging, launch planning, stakeholder alignment, enablement, and execution. Translate complex AI, safety, and technical concepts into compelling narratives for developers, enterprise buyers, and broader audiences. Build repeatable launch frameworks while operating autonomously across product, research, communications, demand generation, and sales.

Lead go-to-market strategy and execution for Claude Platform launches, including API features, developer tools, and model capabilities. Develop positioning, messaging, campaigns, sales enablement materials, and customer stories for technical audiences. Partner with Product, Sales, Developer Relations, Communications, Creative, and Marketing teams, using customer research and competitive intelligence to influence roadmap priorities and drive API adoption.