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Lead strategic customer relationships to drive product adoption, retention, and expansion. Become a Zenoti platform expert, solve customer challenges, use data-driven insights, influence executives, and collaborate cross-functionally while managing multiple accounts.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.

The Project Manager will lead customer implementation projects, ensure efficient execution, manage project information, and address customer concerns to ensure satisfaction. They will track projects, facilitate team initiatives, and maintain documentation while sharing best practices.

As an Inbound Sales Development Representative, you will handle incoming inquiries, qualify prospects, schedule demos, and maintain CRM records while collaborating with the sales team.

Generate and qualify sales leads through inbound follow-up and outbound prospecting. Research accounts, identify decision makers, build relationships, maintain prospect database, coordinate with sales and channel partners, and pass qualified leads to Account Executives to drive pipeline and close deals.

The Senior Product Specialist leads SaaS onboarding and implementations, ensuring customer satisfaction by analyzing requirements, configuring product features, and providing training and support to drive adoption and revenue growth.

The role involves providing customer support for Zenoti's software, resolving issues, and ensuring effective usage of the platform while maintaining customer satisfaction.

Provide 24x7 product support for Zenoti customers: troubleshoot and resolve issues, own tickets to resolution, consult on business operations, follow team processes, and relay product feedback to influence product direction.

Lead and manage technical support for Zenoti’s cloud-based platform, handling high-priority escalations, SLAs, cross-team coordination, hiring and training support staff, and ensuring customer satisfaction and problem resolution.

Manage payments operations including decline rates, disputes, payouts and processor relationships. Drive operational efficiency, onboarding, device logistics, SLA management, RCA, automation opportunities, and customer escalations while partnering with product and engineering.