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Lead Site Reliability Engineer role at Zenoti, responsible for contributing to the adoption of DevOps practices, defining industry standards, leading technical discussions, mentoring team members, and advising on AWS best practices. Requires 8+ years of overall software engineering experience and at least 4 years of DevOps/Site Reliability Engineering experience. Must have expertise in Python, Terraform, AWS, cloud security, and CI/CD workflows.
Design, develop, test, release, and maintain components of Zenoti. Collaborate with a team to release features and work in an agile environment. Build scalable software and handle millions of records and terabytes of data. Release new features monthly and gather feedback from customers for refinement.
Collaborate with leadership team to make data-driven decisions, prepare reports and presentations, develop reporting system capabilities, manage data extraction and analysis, provide operational analysis, and report business performance.
Create design languages for Zenoti's software solution in the beauty and wellness industry. Develop user interface design proposals, produce high-quality mock-ups, update design system, and communicate ideas to cross-functional teams. Stay updated with visual design trends and ensure compliance with designs.
Design and develop test scenarios, execute test plans, generate detailed test reports, collaborate with cross-functional teams, adapt testing practices, suggest QA process enhancements, develop automated tests, stay updated with software testing trends, manage multiple priorities, mentor junior team members, conduct root cause analysis.
As a Senior Implementation Consultant at Zenoti, you will be responsible for solutioning, configuring Zenoti for customers, setting up proof of concepts, managing data migration, addressing customer issues, and ensuring successful product implementations. You will also be maintaining documentation, adhering to SLAs, and coordinating with internal teams to meet customer needs.
Senior Customer Success Manager responsible for managing the success of Zenoti's customers, ensuring value delivery through services, maintaining customer relationships, serving as primary escalation contact for high priority support cases, coordinating with internal teams, and driving business value and executive alignment between Zenoti and customers.
Work as a Senior Product Specialist at Zenoti, assisting customers in implementing and adopting Zenoti solutions to optimize operations and increase revenue. Conduct demos, solution reviews, and proof of concepts for high-priority customers. Configure Zenoti to meet customer business scenarios and address customer concerns promptly. Maintain product knowledge, documentation, and adherence to SLAs. Collaborate with internal teams to meet customer requirements.
Lead Product Marketing Manager at Zenoti responsible for defining product positioning, market intelligence, GTM strategy, content generation, demand generation, and team management. This role involves creating and managing marketing materials, launching new products, and leading a team of product marketing managers.
As a Lead Customer Success Manager at Zenoti, you will be responsible for retaining existing customers and enhancing brand loyalty. Your duties include building customer relationships, gathering feedback, ensuring customer success, and more. Ideal candidates have a passion for customer success, 4+ years of customer experience, and the ability to manage customer expectations.
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