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Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

The role involves assisting customers with Zenoti software, resolving issues, providing consultations, and creating knowledge materials to enhance support efficiency.

Configure and implement the Zenoti platform for customers, lead data extraction/transform/load and migrations, design proofs of concept, drive mitigation plans, ensure SLA adherence, coordinate internal teams, and maintain implementation documentation to deliver successful onboarding.

The Senior Manager of Product Management at Zenoti will manage AI-powered products, ensuring they enhance customer outcomes and drive business metrics. Responsibilities include problem identification, product strategy, execution, and cross-team collaboration to launch scalable solutions.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate cross-functionally with sales, marketing, product, and support teams. Manage multiple accounts while communicating complex topics clearly and prioritizing customer needs.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Lead end-to-end Zenoti implementations: configure platform to customer processes, design proofs-of-concept, perform ETL/data migrations, mitigate risks, resolve customer issues, document implementations, meet SLAs, and coordinate internal teams to ensure successful onboarding.

Provide product support to customers using Zenoti software, handling inquiries, resolving issues, and advocating for customer needs while maintaining technical expertise.