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The Lead Product Manager will define market requirements, manage product releases, gather requirements, and ensure user advocacy throughout the product lifecycle.

Manage data-driven initiatives, analyzing datasets, creating dashboards, and collaborating with teams to ensure timely project delivery and operational improvements.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

The Senior Manager of Product Management at Zenoti will manage AI-powered products, ensuring they enhance customer outcomes and drive business metrics. Responsibilities include problem identification, product strategy, execution, and cross-team collaboration to launch scalable solutions.

The Account Manager will drive revenue growth, develop executive relationships, execute account plans, and provide strategic guidance to customers in the beauty and wellness SaaS space.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Configure and implement Zenoti for customers, lead data migrations/ETL and proofs-of-concept, validate systems, identify and mitigate risks, maintain documentation and SLAs, coordinate internal teams, build migration tools, and address customer issues to ensure successful onboarding and satisfaction.

Generate and qualify sales leads through market research, cold calling, and coordination with sales teams to build connections with prospective customers.

Lead a global L2 Client Support organization delivering enterprise SaaS support 24x7. Manage ticket queues, SLA compliance, escalations, workforce planning, and cross-functional remediation with Product and Engineering. Mentor and grow support engineers, drive operational improvements, reduce backlog, own reporting, and improve customer satisfaction for large enterprise customers.

Lead end-to-end Zenoti implementations: configure platform to customer processes, design proofs-of-concept, perform ETL/data migrations, mitigate risks, resolve customer issues, document implementations, meet SLAs, and coordinate internal teams to ensure successful onboarding.