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The Senior Product Specialist will work with customers to implement Zenoti solutions, drive demos, configure software, manage customer relationships, and ensure successful product delivery.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

The role involves assisting customers with Zenoti software, resolving issues, providing consultations, and creating knowledge materials to enhance support efficiency.

Provide on-site technical support for Hyperconnect VoIP, troubleshoot real-time call quality and device/browser issues, analyze network problems, escalate bugs to engineering or third parties, document solutions, contribute knowledge base, participate in rotating shifts, and assist with broader Zenoti platform support.

Configure and implement the Zenoti platform for customers, lead data extraction/transform/load and migrations, design proofs of concept, drive mitigation plans, ensure SLA adherence, coordinate internal teams, and maintain implementation documentation to deliver successful onboarding.

The Lead Product Manager will define market requirements, manage product releases, gather requirements, and ensure user advocacy throughout the product lifecycle.

Manage data-driven initiatives, analyzing datasets, creating dashboards, and collaborating with teams to ensure timely project delivery and operational improvements.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

The Senior Manager of Product Management at Zenoti will manage AI-powered products, ensuring they enhance customer outcomes and drive business metrics. Responsibilities include problem identification, product strategy, execution, and cross-team collaboration to launch scalable solutions.

The Account Manager will drive revenue growth, develop executive relationships, execute account plans, and provide strategic guidance to customers in the beauty and wellness SaaS space.