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The Director of Support Services will lead the Support Center, managing and coaching a team to deliver exceptional personalized support to users. Responsibilities include scheduling, performance reviews, quality assurance, resolving user escalations, and overseeing new hire onboarding. This role emphasizes empathetic communication and direct interaction with users while ensuring the team meets client commitments effectively.

The Data Quality Controller at Wellist is responsible for ensuring the quality and accuracy of data sent to the call center. This role involves project management of the directory build process, generating reports to identify data gaps, and collaborating with internal and external stakeholders to meet operational goals. The position requires strong analytical skills and attention to detail.

The Support Representative at Wellist will assist patients, employees, and families by providing personalized information and support through phone and email communications. Responsibilities include answering questions, handling inquiries, and maintaining confidentiality. The role requires excellent communication skills and technology proficiency, alongside previous experience in customer service and call center environments.

This job is for submitting applications for future opportunities as a position at Wellist may arise. The company is seeking candidates who are interested in joining their growing team.

The Senior Web Scraping Engineer will lead data acquisition operations for the Wellist Directory, manage and optimize scraping processes, handle data complexities, and collaborate with teams to ensure quality data for users.

As a Senior Support Specialist at Wellist, you will connect with users to provide personalized assistance, helping them navigate non-medical resources during critical times. Your role will involve outreach to patients and families, utilizing support directories, and collaborating with healthcare staff to meet user needs.