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Supports financial planning, budgeting, forecasting, reporting, and decision support for assigned product and channel lines. Analyzes volume, pricing, promotions, market performance, risks, and opportunities; assists with new product development financial models, accruals, controls, and strategic planning. Partners with Revenue, Product Management, and business stakeholders while contributing to finance process improvements and performance reviews.

Analyze business operations and large datasets to identify trends, opportunities, and challenges. Apply statistical and experimental methods, build SQL-driven analyses, create Power BI dashboards, and deliver executive-level insights and recommendations. Translate business requirements into analytical frameworks, promote meaningful testing and data collection, collaborate with cross-functional stakeholders, and lead projects from initiation through completion.

Supports financial planning and analysis for assigned product and channel lines, partnering with Revenue and Product Management. Responsibilities include budgeting, forecasting, variance and performance analysis, new product development financial modeling, reporting, financial controls, risk identification, and strategic decision support. The role also improves finance processes and communicates insights to cross-functional and senior stakeholders.

Develop and maintain automated tests for web, mobile, and API applications using JavaScript or TypeScript. Design functional, regression, exploratory, unit, integration, and system-level coverage; validate REST APIs; contribute to BDD specifications; and integrate automation into CI/CD pipelines. Debug failures, document defects and test cases, track coverage metrics, and collaborate with developers, product managers, and QE peers in Agile teams. The role also supports quality gates, go/no-go decisions, and continuous improvement.

Lead and optimize the distribution network: ensure safety and certification compliance, design strategic network plans, manage expense and capital budgets, drive lean transformation and root-cause analysis, oversee facility transitions, maintain key customer partnerships, and recruit, develop, and manage high-performing teams to meet service and quality goals.

Provide daily customer support for myQ subscription services through email, phone, and Salesforce case management. Resolve billing, invoicing, account, and technical issues; handle escalated complaints; support sales, customer success, and care teams; track issue trends; and identify process improvements. Maintain inbox service levels, follow up with customers, support onboarding scalability, document workflows, and contribute to related projects while protecting confidential information.

Support product strategy, roadmap, and go-to-market for hardware and software product lines. Define features via user stories and requirements, prioritize product content and pricing, collaborate cross-functionally (marketing, sales, CX), and facilitate daily scrum and product development activities to drive launches, sustainment, and business growth.

Lead analytics efforts to design and analyze experiments, perform causal and exploratory analyses, develop and monitor KPIs, build dashboards, and translate insights into recommendations for product, marketing, and business stakeholders while mentoring analysts.

The Director of Sales Operations & GTM Strategy will lead the go-to-market strategy, manage sales processes, forecasting, financial models, and collaborate with cross-functional teams to drive revenue growth and efficiency.

Design, implement, and optimize global cloud infrastructure and platforms for an IoT service. Lead platform improvement initiatives, automate infrastructure (IaC/GitOps), ensure observability and security, troubleshoot incidents, mentor SRE team members, and collaborate with executives, architects, and security stakeholders to execute the infrastructure roadmap.