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Make inbound and outbound sales calls to acquire new customers and upgrade existing accounts to value-added services. Prospect via phone, email, and virtual channels; manage pipeline and forecasts in a CRM; meet quota and performance metrics; research accounts and follow Rules of Engagement. Support projects and perform other assigned duties.

Territory-based senior B2B account executive responsible for prospecting, closing new business, and retaining/growing existing accounts in the Atlanta area. Manage pipeline, resolve escalations, negotiate contracts, perform face-to-face sales and retention calls, propose compliant customer solutions, and collaborate with internal teams to improve profitability and service.

Inside Account Executive responsible for retaining and growing assigned accounts, prospecting and hunting for new customers, making outbound sales calls, renewing contracts, upselling products/services, meeting quota, managing pipeline and CRM entries (Salesforce), and collaborating cross-functionally to deliver service and achieve revenue goals.

Manage onboarding, coaching, mentoring, and performance of drivers/helpers; conduct safety investigations, maintain DOT and route documentation, audit operations, and engage customers to resolve site safety issues.

Manage and retain major enterprise accounts through consultative selling, contract and renewal management, RFP/RFQ responses, cross-functional coordination, and identifying growth and efficiency opportunities. Serve as primary customer contact, maintain accurate records in internal systems, resolve service/billing issues, and support compliance in regulated sectors.

Perform intermediate finance-related customer support tasks: resolve problem invoices and quality-control queues, generate reports/MIS, follow SOPs, communicate with internal customers, meet productivity targets, and assist managers with assigned duties.

Lead a public sector proposal and contract strategy team to develop RFP/RFQ responses, drive municipal growth, support contract renewals and negotiations, build proposal processes and content libraries, collaborate with cross-functional teams, and coach staff to improve proposal quality and win rates.

Provide advanced clerical and administrative support to collections managers: troubleshoot safety/service/operational issues, maintain and distribute departmental information, manage scheduling/timekeeping via Kronos, use Microsoft Office and other software for procurement, payroll/time & attendance, safety incidents, contract labor, customer communications, and assist with operational projects and financial processing.

Manage onboarding, coaching, mentoring and performance of drivers and helpers. Spend most of the day in the field, enforce safety and WM Way practices, investigate incidents, maintain DOT and route documentation, and visit customer sites to resolve safety or service issues.

Performs basic finance/process tasks following SOPs and training; resolves problem invoices and quality control issues; meets productivity targets; maintains professional communication with internal customers.