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Provides high-volume customer support for a retail brokerage through phone, chat, and email. Assists self-directed investors with complex options order execution, account management, trading platform functionality, futures and options on futures, and portfolio margin accounts. Analyzes customer positions, explains strategy advantages and disadvantages, identifies customer needs, and delivers timely trading solutions. The role is fully in-person in Chicago, Monday through Friday, and requires FINRA Series 3, 7, and 63 certifications.

Own product design execution across web, desktop, and mobile trading platforms. Build design-system foundations including tokens, components, guidelines, navigation standards, and documentation. Partner with product and engineering teams on scope and implementation quality, maintain high visual and interaction standards, and mentor designers. The role requires experience designing complex, data-dense interfaces, demonstrating measurable outcomes, and working in regulated financial environments.

Lead design for complex trading features across web, desktop, and mobile. Own end-to-end product design, participate in discovery and user research, propose and analyze A/B tests, collaborate closely with PMs and engineers, mentor designers, and connect design work to business metrics like conversion, retention, and engagement.