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Advise internal teams and product stakeholders on multi-jurisdictional employment law matters for an Employer of Record platform. Maintain templates, policies, and compliance documentation; monitor global legislative changes; support cross-border hiring, terminations, benefits, and immigration issues; liaise with outside counsel; contribute to product design and strategic initiatives; drive process improvements and automation (including AI tools) to scale employment compliance globally.

Design, build, and operate platform tooling and automated CI/CD pipelines on AWS using IaC. Improve reliability, observability, and incident response; create self-service developer experiences; partner with application and security teams; and explore AI-driven automation to reduce operational toil and accelerate engineering productivity.

As a Customer Success Manager, you will manage customer relationships, ensure satisfaction, and drive adoption of Oyster's platform through proactive engagement and collaboration across teams.

Lead Oyster's data platform and AI strategy, centralize AI initiatives into production systems, build scalable data and MLOps infrastructure, modernize knowledge architecture and semantic search, partner cross-functionally to embed AI into products and workflows, enforce tooling standards and governance, and drive organizational adoption and change management for AI-assisted operations.