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Lead private-label product strategy and development across APAC: conduct category planning and market analysis, source and develop suppliers, manage product lifecycle from definition to launch, optimize marketplace presentation and advertising, collaborate cross-functionally, and manage supply-chain quality, compliance, packaging and logistics to meet sales and profitability targets.

Lead network planning for JD Logistics Americas including warehouse, hub, transport capacity, and terminal planning. Optimize network models, site selection, fulfillment strategies, and process rules. Identify time and cost inefficiencies, propose and drive implementation of optimization plans, and develop cross-departmental standards and execution mechanisms.

Manage client accounts for JD Logistics by monitoring operational performance, identifying root causes, resolving issues, and ensuring KPIs. Conduct client visits, deepen relationships, and convert opportunities to drive revenue. Lead process improvements using operational data and coordinate cross-functional teams to standardize supply chain solutions and elevate efficiency.

Manage regional customer relationships, retention, customer experience, telesales operations, account management teams, KPIs, and business growth. Analyze churn, market trends, customer data, and satisfaction metrics; build BI dashboards and reports; manage contract risks; support product iteration; optimize processes; and execute regional strategies and special projects.

Plans and optimizes transportation processes, including routing, cargo movement, carrier selection, capacity allocation, and service quality. Monitors operational metrics, identifies risks and inefficiencies, resolves transportation issues, and develops improvement plans. Coordinates customers, internal teams, and external partners to manage service cycles and claims. Also leads team goal-setting, task delegation, training, and capability development.

Design, build, and maintain transaction-related backend services using Java and Spring Boot. Develop core order and transaction workflows, ensure data consistency and system reliability under high concurrency, participate in requirements, design, and code reviews, and document technical solutions. Work onsite in London.

Develop and maintain Joybuy backend systems ensuring high performance, availability, concurrency, security, and scalability. Identify and mitigate technical risks, implement monitorability and rollback strategies, research and adopt new technologies, and integrate emerging tech into global architectures to drive technical growth.

Design, develop, and deliver high-quality, maintainable system modules. Drive architecture and scalability, solve complex technical problems, collaborate with product and testing, ensure quality standards, and research emerging technologies for adoption.

Build and optimize high-traffic e-commerce user-facing web applications using React or similar frameworks. Collaborate with product and backend teams to integrate APIs, improve frontend performance, ensure cross-browser/device stability, participate in design and code reviews, and adopt new frontend technologies. Work onsite in London.

No role-specific responsibilities were included in the provided job description.