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Primary relationship owner for a portfolio of clients, ensuring retention, adoption, and expansion. Drive renewals and upsells, map solutions to client goals, lead renewal meetings and strategic reviews, collaborate with internal teams for delivery, maintain account health and records, and produce progress reports.

Lead machine learning initiatives, oversee product development, improve execution pace, enhance team reliability, and foster team growth at Hightouch.

The role involves rapid prototyping and architecting production LLM pipelines for AI in marketing workflows. Responsibilities include developing proofs of concept, making AI architecture decisions, building production data agents, and understanding user workflows for seamless AI experiences.

The Technical Account Manager will oversee customer journeys, ensuring clients utilize the Hightouch platform effectively and driving customer retention and adoption through strong project management and technical expertise.

The Manager of Solutions Engineering will lead a team of Solutions Engineers, focusing on customer engagement, technical demonstrations, and mentoring while enhancing POC success.