Top Tech Jobs & Startup Jobs

Manages onboarding, engagement, retention, and issue resolution for existing clients. Provides white-glove support, conducts quarterly business reviews, monitors client activity, documents interactions in Salesforce, and represents customer feedback internally. Coordinates with sales, logistics, product, laboratory, and other cross-functional teams to deliver kits, resolve issues, manage timelines, and support client adoption and utilization.

Owns the Order to Result customer experience strategy, roadmap, and improvement portfolio from actionable order through result finalization. Translates patient, provider, and business needs into requirements and process improvements; prioritizes initiatives; coordinates cross-functional stakeholders across healthcare, laboratory, technology, and commercial teams; and leads implementation, adoption, measurement, and governance. The role influences senior leaders and drives outcomes without direct authority in a regulated healthcare environment.

Owns the strategy, roadmap, and improvement portfolio for early patient and provider experiences through actionable order completion. Translates customer and business needs into requirements, user stories, workflows, and acceptance criteria. Leads cross-functional prioritization, implementation, governance, measurement, and post-launch evaluation across healthcare, laboratory, technology, commercial, and operational teams. Influences senior leaders and drives outcomes without direct authority.

Owns enterprise customer experience research and measurement strategy across patient and provider journeys. Leads Voice of Customer, NPS, CSAT, CES, qualitative and quantitative research, competitive benchmarking, journey metrics, governance, dashboard requirements and insight synthesis. Presents evidence-based recommendations to executives, influences investment decisions, establishes research standards, and coordinates vendors, budgets and cross-functional initiatives while maintaining privacy, compliance and data-governance standards.

Leads the end-to-end provider experience strategy, priorities, outcomes, and improvement roadmap across onboarding, ordering, testing, reporting, billing, and post-test support. Uses provider research, voice-of-customer feedback, and operational data to identify needs and measure improvements. Coordinates cross-functional teams across commercial, clinical, laboratory, technology, marketing, and support functions, influencing stakeholders without direct authority and balancing customer needs, business impact, risk, dependencies, and organizational capacity.

Owns the post-test customer experience value stream, including report access, non-clinical support, billing communications, financial assistance, payment experience, and issue resolution. Develops strategy, roadmaps, requirements, and improvement portfolios; prioritizes initiatives; leads cross-functional implementation; establishes success measures; and drives stakeholder alignment, governance, adoption, and continuous improvement without direct authority.

Administers and configures Salesforce across Sales Cloud and Service Cloud, providing production support, user and license administration, Flow automation, integrations, reporting, dashboards, data management, and release coordination. Partners with stakeholders to gather requirements, prioritize enhancement backlogs, manage deployments, and improve platform functionality. The role also supports related Salesforce tools such as Marketing Cloud, Pardot, OmniChannel, and CPQ while maintaining data governance and clear communication.

Manages and grows strategic healthcare accounts across southern Ohio by developing sales plans, generating new business, promoting genetic testing products, and maintaining provider relationships. Tracks pipelines and forecasts in CRM tools, collaborates with internal teams on client solutions, attends industry events, monitors market trends, and reports performance to leadership. The role requires up to 50% travel within the assigned territory and compliance with healthcare regulations.

Principal Software Engineer leading architecture, development, and technical strategy for complex software platforms. The role requires designing scalable and secure systems, guiding engineering standards, mentoring engineers, resolving complex technical issues, and partnering with product, laboratory, and bioinformatics teams. Responsibilities include software architecture, React and .NET development, database optimization, REST APIs, distributed systems, DevOps, regulatory compliance, and long-term technology roadmaps supporting clinical and genomic workflows.

Leads the design, development, architecture, and maintenance of scalable software systems. Provides technical leadership, conducts code reviews, ensures development best practices, and mentors junior engineers. Collaborates with technical and non-technical stakeholders to deliver reliable solutions supporting clinical decision-making and patient outcomes.