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Provide administrative support to commercial lines underwriters and agencies by rating and entering transactions, routing work, maintaining records and reports, and delivering timely customer service within established procedures.

Lead and develop commercial underwriting teams, set underwriting strategy, partner cross-functionally to drive profitable growth, ensure compliance and strong customer experience, and manage agency/vendor relationships and regional business plans.

Lead product implementation initiatives and manage a team of product implementation and business analysts. Drive discovery, assessment, business case development, requirements elicitation, testing, and execution. Coach and develop staff, coordinate cross-functional stakeholders, standardize implementation practices, support resource planning and budgeting, and ensure compliance and customer-focused delivery to meet strategic objectives.

Manage and develop a personal lines underwriting team to drive profitable growth, enforce guidelines, coach staff, optimize processes, maintain agent and customer relationships, serve as referral underwriter, and participate in policy and system initiatives.