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Supports the Human Resources team across talent acquisition, learning and development, compensation, benefits, compliance, communications, training materials, job description maintenance, employee inquiries, and general administrative tasks. Participates in HR projects, develops knowledge of employment laws, maintains compliance tools, and collaborates with business leaders. The role requires strong organization, communication, discretion, attention to detail, and the ability to work onsite in Edina, Minnesota.

Performs data entry for new business, renewals, and endorsements; maintains accurate records, updates reports, manually rates coverage lines, researches information, and supports routine clerical processes. The role communicates with internal departments, provides customer-focused assistance, follows established procedures, helps resolve moderately complex issues, and completes special projects as assigned.

Supports the development, maintenance, and improvement of personal and commercial insurance products. Responsibilities include organizing and analyzing product information, reviewing forms, rates, rules, manuals, and regulatory materials, researching insurance requirements and market practices, identifying trends, and summarizing findings. The intern collaborates with Actuarial, Underwriting, Claims, Compliance, Operations, Technology, and Analytics teams while gaining practical insurance industry experience.

Provides first-line desktop and IT support for internal users by handling calls, walk-up incidents, service requests, documentation, troubleshooting, escalation, and customer communications. The intern also assists with special projects and daily Desktop Services operations while building professional and technical skills through the summer internship program.

Supports UX research and design for agent portals by conducting interviews, usability testing, surveys, workflow evaluations, and accessibility reviews. Creates user flows, journey maps, wireframes, prototypes, and other UX artifacts. Collaborates with product, engineering, QA, and business stakeholders to translate feedback into designs, recommendations, and reusable UX patterns.

Supports the Premium Audit team by responding to audit inquiries, coordinating and prioritizing premium audits, monitoring audit status, following up on overdue items, and assisting with projects. The intern collaborates with policyholders, agents, underwriting, loss control, and internal departments while developing knowledge of commercial insurance, underwriting, classification, financial analysis, and risk.

Performs data entry for commercial insurance new business, renewals, and endorsements; maintains accurate records, updates reports, manually rates coverage, researches information, and supports routine clerical processes. The role also involves resolving moderately complex issues, communicating with internal departments, completing special projects, and delivering positive customer experiences. Requires strong communication, attention to detail, a high school diploma or equivalent, process adherence, time management, customer service, and proficiency with office systems.

Supports the Commercial Lines Underwriting team with policy issuance, commercial insurance projects, agency partnerships, and process improvement initiatives. The intern will learn commercial insurance policy formation, assist underwriters with day-to-day operations, and contribute to projects serving insureds and agents. Strong attention to detail, communication, organization, multitasking, and intermediate Microsoft Word and Excel skills are required. This is an onsite internship in Edina, Minnesota.

Supports the Claims team with coverage research, claim documentation, data collection and entry, investigations, compensability assessments, bill and estimate reviews, reserve updates, and customer service. The intern may attend inspections, depositions, court appearances, and mediations, collaborate with underwriters, agents, vendors, and insureds, and assist with other projects while learning about insurance careers.

Supports data engineering projects involving enterprise data warehousing, ETL/ELT workflows, data integration, automation, troubleshooting, testing, documentation, and data security. Works with SQL Server, SSIS, Snowflake, Python, and Agile practices alongside experienced engineers and business partners.