Place outbound resolution calls, manage loss mitigation documentation and delinquency notices, maintain compliance with consumer and investor regulations (FDCPA, CFPB), report delinquency status, and assist with loan modification and foreclosure coordination. Entry-level with a senior level for training and investor reporting duties.

Audit and organize post-closing residential loan files for compliance and investor sale. Verify underwriting conditions, collect missing documents, review LE/CD for TRID compliance, issue and remediate post-closing conditions, liaise with parties to clear defects, and prepare clean loan packages using a paperless LOS.