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Serve as liaison between outside sales reps and internal teams to resolve customer issues, lead cross-functional projects, monitor project timelines, create reports and training, and act as primary escalation point for customers while completing special projects to support residential solar sales.

Lead and quality-assure a Special Services customer support team handling third-party work, electrical service upgrades, and financing change orders. Assign and review projects, coach agents, handle escalations, manage daily productivity, and support manager-driven process improvements and training.

Handle inbound and outbound calls to resolve homeowners' concerns, follow scripts, identify needs, research issues, provide solutions, and build sustainable customer relationships to keep solar projects moving forward.

Manage lender inboxes and bulk lender requests, assist with submissions/resubmissions, track open conditions and approvals, and support team production goals by ensuring accurate, timely lender communication and data submissions.