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Prepares and reconciles monthly investor reports, loan-level and pool-level portfolios, remittances, and cash movements. Monitors custodial accounts, clears variances and adjustments, processes loan transfers, supports audits and servicing releases, and responds to investor and internal inquiries. Maintains compliance with Fannie Mae, Freddie Mac, Ginnie Mae, and regulatory reporting requirements. Performs investor system testing, researches issues, prepares findings, and assists with training and special projects.

Processes mortgage collateral document requests, including receiving, sorting, scanning, filing, shipping, tracking, auditing, and safeguarding original loan documents. Maintains accurate system records, prepares shipment transmittals, supports document transfers and sales, conducts inventory checks, and fulfills servicer requests within service-level timelines. Requires strong organization, attention to detail, critical thinking, and the ability to meet production and quality benchmarks in an individual-contributor role.

Reviews incomplete mortgage loss-mitigation packages and accounts approaching foreclosure sale dates. Conducts quality reviews of Document Specialists’ work, verifies document uploads, identifies missing borrower information, issues status letters, updates systems, and communicates file status with underwriting, mediation, litigation, foreclosure, and SPOC teams. Maintains accurate records, reviews daily reports, responds to inquiries, and ensures compliance with processing timelines and quality standards.

Writes and updates SEO-optimized, audience-focused mortgage and financial content. Conducts research, uses data journalism, fact-checks and sources information, follows regulatory requirements, applies brand voice and SEO practices, and meets production deadlines. The role is an individual contributor for college students pursuing relevant bachelor’s degrees, requiring strong writing, communication, analytical, and detail-oriented skills.

Reviews FHA, VA, and GSE claims for accuracy, compliance, and loss reduction. Analyzes insurer curtailments, prepares supplemental claims and loss analysis reports, supports government claims audits, reviews audit findings, processes write-offs, and serves as a claims compliance subject matter expert. The role also coordinates with vendors and internal teams to ensure invoicing and remittance policies are followed.

Reviews defaulted loans and acquired properties to recommend disposition strategies, charge-offs, and loss-mitigation actions. Analyzes property risks, claims data, financial outcomes, and high-risk circumstances; develops chronologies and written recommendations; presents decisions to leadership and investors; updates systems of record; and coordinates execution with internal default departments.

Coordinates culture, employee engagement, recognition, office administration, events, and operational projects across multiple call center locations. Manages vendors, inventory, workplace logistics, budgets, purchasing reconciliation, communications, and event execution. Partners with Sales Leadership, Human Resources, and cross-functional teams to deliver consistent employee experiences, resolve operational issues, and support workplace initiatives. The role requires on-site presence, occasional nontraditional hours, and occasional overnight travel.

The program trains college graduates to become licensed Loan Advisors, enhancing their sales skills and providing certifications necessary for the mortgage industry.

Two-part sales development program for college graduates to become licensed Loan Advisors. Participants receive sales and soft-skills training, prepare for and must pass the NMLS S.A.F.E. exam, learn mortgage industry tools and KPIs, deliver customer service, and transition into sales roles at Freedom Mortgage while meeting attendance, performance, and compliance expectations.

An entry-level, hybrid sales training program for recent college graduates to become licensed Loan Advisors. Participants complete S.A.F.E. licensing, receive sales and soft-skills training, develop rapport-building and negotiation techniques, meet KPIs in a metric-driven environment, provide excellent customer service, and transition into a sales role at Freedom Mortgage.