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Handle inbound customer calls, resolve account inquiries proactively, build customer loyalty, identify opportunities for additional products and services, deliver exceptional customer experiences, meet productivity and quality standards, and complete training to develop skills and advance within T-Mobile.

Develop and execute enterprise sales strategies, grow and expand client accounts, build relationships with executives and key decision-makers, consult on T-Mobile products, negotiate complex contracts, close high-value deals, and maintain sales forecasts and performance reports. The role focuses on acquiring new enterprise customers, expanding existing accounts, and coordinating cross-functional execution to support client business goals.

Design and refine digital and print creative for web, social media, email, marketing campaigns, merchandising, and packaging. Develop concepts, landing pages, email templates, icons, and brand resources while presenting work to stakeholders and collaborating with copywriters, marketers, project managers, and designers. Manage projects from conception through handoff, support senior designers, mentor junior team members, and maintain brand consistency across Ultra and Mint campaigns.

Develop tailored enterprise sales strategies, grow and expand client accounts, build relationships with executives and decision-makers, consult on T-Mobile solutions, negotiate complex contracts, close high-value deals, and maintain accurate sales forecasts and performance reports. The role requires enterprise business sales experience, particularly in technology, software, or telecommunications, and is based in Charleston, South Carolina, with travel required.

Leads advanced analytics and media attribution initiatives, developing reports, dashboards, self-service tools, models, and recommendations. Partners with cross-functional teams to optimize customer experiences, prioritize resources, and support strategic decisions. Presents complex findings to executives using data storytelling and visualization. Requires extensive analytics experience, advanced SQL, quantitative analysis, data visualization, and familiarity with statistical or data science programming languages.

Investigates suspicious customer accounts, transactions, and ecommerce orders to identify and resolve fraud. Reviews alerts, conducts customer verification, documents cases, monitors fraud trends, escalates risks, and recommends improvements to detection controls. The role collaborates with internal teams, external partners, and law enforcement while meeting productivity and accuracy standards. It also supports peer mentoring, training, process improvement, and fraud prevention initiatives.

Acquires new SMB customers through prospecting, cold calling, networking, referrals, solution-based selling, and lead generation. Recommends wireless products and services, negotiates and closes deals, manages the sales funnel, prepares proposals, forecasts activity, and reports results. The role supports a sales team initially, with potential to own a geographic territory. Candidates need customer acquisition sales experience, communication, negotiation, proposal-writing, multitasking, and customer-service skills.

Manages post-sale relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health reviews, issue resolution, renewals, retention, and expansion. Builds executive relationships, advocates for customers across sales, engineering, support, and operations, analyzes account data, leads business reviews, and identifies upsell and cross-sell opportunities to increase customer value and loyalty.

Acquire new small-business accounts through prospecting, cold calling, networking, lead generation, and referrals. Sell wireless products, services, and solutions using needs-based selling. Develop proposals, negotiate and close deals, manage sales funnels, report forecasts, and meet monthly sales quotas while building customer relationships.

Leads strategic marketing partnerships, manages partner relationships, and serves as the day-to-day contact across Marketing. Collaborates with product, consumer engagement, social, advertising, legal, and PR teams to launch and optimize partnerships. Understands partner business goals and industry issues, advocates internally, resolves business challenges, and supports strategic projects and new lines of business.