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Manages client orders from pre-order through delivery, coordinating with showroom sales teams, internal departments, and clients to ensure accuracy, timely fulfillment, and satisfaction. Supports sales through quotes, order entry, sample requests, and payment processing. Tracks order data, resolves client issues, and assists with showroom operations including shipments, inventory transfers, and refunds.

Manage client orders from pre-order through delivery, coordinating with showroom sales teams, internal departments, and external clients. Responsibilities include order entry, quotes, sample requests, payment processing, shipment and inventory coordination, reporting, refunds, and resolving client issues. The role delivers a luxury, customer-focused experience in a fast-paced showroom while supporting sales and operational activities.

Design Consultant responsible for showroom and outside sales, business development, client relationship management, product consultation, quoting, project coordination, and closing transactions. The role serves architects, designers, contractors, and homeowners while managing a book of business, pursuing new leads, executing marketing activities, tracking pipeline information in CRM tools, and representing the Waterworks brand at industry and showroom events.

Supports fittings product development projects from kickoff through production readiness and market introduction. Maintains project plans, milestones, risks, actions, documentation, and status reporting across Product, Engineering, Quality, Compliance, Supply Chain, and manufacturing partners. Coordinates technical requirements, prototypes, samples, testing, approvals, and change management. Communicates with European manufacturers, supports site visits, identifies delays and risks, and escalates issues to the Project Manager. Helps improve project governance, tools, processes, and information flow.

Own and grow a portfolio of architecture, design, contractor, and homeowner clients for Waterworks luxury products. Responsibilities include developing leads, building client relationships, recommending tailored solutions, managing product specifications and quotes, closing sales, tracking pipelines in CRM, meeting sales goals, and representing the brand through showroom, market, networking, and industry event activities.

Manages client orders from pre-order through delivery in a luxury showroom environment. Responsibilities include order entry, quotes, sample requests, payment processing, shipment tracking, reporting, inventory transfers, refunds, and resolving client issues. The role supports showroom sales consultants, coordinates with internal teams and customers, ensures order accuracy and timely delivery, and provides a high-quality customer experience.

Supervises Client Support Specialists across San Francisco and Scottsdale showrooms, balancing workloads, coaching staff, managing onboarding, and resolving escalated client issues. Oversees order management, quotes, payments, returns, freight challenges, tickets, and delivery follow-ups while ensuring productivity, service, and response-time standards. Partners with sales, technical support, client services, freight carriers, and warehouse teams to deliver a high-end client experience.

Own and grow a client book of business for Waterworks’ luxury design products. Build relationships with architects, designers, contractors, and homeowners; identify opportunities; recommend tailored solutions; manage specifications, quotes, pricing, follow-up, and payments; close sales; track pipelines in CRM; conduct outreach and networking; and support showroom and industry events. The role is based in the Boston showroom with local market relationship development and up to 50% time outside the showroom.

Manages showroom client orders from pre-order through delivery, ensuring accuracy, timely fulfillment, and customer satisfaction. Supports sales consultants with quotes, order entry, sample requests, payment processing, and issue resolution. Tracks order data, coordinates with internal teams and clients, and assists with showroom operations such as shipments, inventory transfers, and refunds. Requires strong organization, communication, customer service, and Microsoft Office skills.

Own and grow luxury trade accounts in the Paris market by advising architects, designers, and contractors on Waterworks products. Responsibilities include prospecting, developing marketing plans, preparing quotes, managing client projects, closing sales, tracking pipelines in CRM, and participating in showroom and industry events. The role requires fluent French and English, onsite availability in Paris, some Saturday hours, and travel to the US and surrounding areas.