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Administers Lyra Health’s variable compensation program for sales and customer success teams. Responsibilities include calculating and auditing incentive payouts, managing CaptivateIQ integrations and payout logic, maintaining sales data integrity, developing commission dashboards, modeling compensation plans, supporting audits, optimizing workflows, and advising sales representatives on commission policies and inquiries.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Leads engagement strategy and a team of seven marketing professionals delivering data-driven member communication programs. Owns annual planning, budgets, operational governance, AI integration, scalable marketing playbooks, performance analysis, and targeted account interventions. Partners with Customer Success, Operations, Product, Brand Marketing, Analytics, and Finance to improve utilization, customer outcomes, retention, and operational efficiency across complex employer accounts.

Develop and optimize global Employer Solutions pricing strategy to drive revenue, retention, and profitability. Analyze market and customer data, build financial models, translate pricing into sellable structures, and guide deal strategy. Partner cross-functionally with Finance, Product, Sales, Customer Success, Clinical Operations, and Product Marketing on quoting tools, deal desk parameters, enablement, and operational scalability.

Lead Lyra Health’s enterprise strategic planning, business unit alignment, M&A strategy, market-entry initiatives, competitive positioning, and executive communications. Partner with senior leaders across employer, health plan, and health system businesses to develop growth strategies, investment theses, operational models, and value-creation plans. Prepare materials for the board, executives, and investors while managing and mentoring strategy team members.

The Corporate Strategy Manager builds financial models, forecasts, and unit economics analyses; tracks competitors, market trends, and regulatory changes; evaluates M&A and build-versus-buy-versus-partner opportunities; supports annual planning; and develops executive-ready PowerPoint presentations. The role partners across business units to turn quantitative and market insights into strategic recommendations for growth, investment, product, and market-entry decisions.

Manage maintenance-focused product releases across web and mobile platforms. Lead acceptance testing, sprint prioritization, incident escalation, stakeholder communications, customer feedback analysis, SLA compliance, and performance reporting. Coordinate with engineering, QA, data, design, and support teams while maintaining documentation, acceptance criteria, system content, and product priorities.

Leads international digital product feature delivery, localization, platform integration, analytics, and backlog prioritization. Partners with engineering, data, operations, clinical governance, legal, commercial, and customer success teams to deliver compliant, high-quality mental health product capabilities across global markets. Supports go-to-market activities by translating technical functionality for enterprise clients and uses product metrics to improve member experience and feature adoption.

Own channel pricing strategy and operations, including pricing policies, contracting structures, revenue shares, margin monitoring, and deal desk execution. Develop Health Plan and Health System commercial pricing approaches, support new product and international pricing governance, and build dashboards tracking win rates, price realization, and leakage. Partner with GTM, Product, Finance, Legal, and business leaders to protect margins, resolve channel conflicts, and accelerate growth.

Own product strategy, roadmap prioritization, development lifecycle, launches, and platform scalability initiatives. Partner with Product, Engineering, GTM, Customer Success, Operations, channel partners, and leadership to deliver complex cross-functional programs. Track metrics, communicate program health, mitigate risks, improve processes, and ensure seamless customer onboarding. The role requires strategic execution, quantitative problem-solving, and experience shipping software products at scale.