Account Manager - Mexico

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

The Account Manager’s primary role is the management of relationships with existing clients within Mexico. The role involves account management, customer support, and business development to ensure client satisfaction, retention, and growth of the business while maintaining the Wellness program's confidentiality.

Requirements:

• Supporting administrative matters with clients (Generation of quotations, Request for POs, Sending of electronic or physical documentation)
• Account management: Mastering of account/customer information.
• Support in generating monthly, quarterly and annual customer usage reports. Responsible for adding statistics and activities related to account management in usage reports.
• Prepare presentations for meetings and make presentations together with the manager on usage trends and reinforcement recommendations.
• Promotion and reinforcement with clients: Deliver launch or reinforcement talks on client programs. Participate in events such as health, safety, family, etc. weeks at client sites.
• Ensure client renewals by providing high quality service, follow-up, satisfaction.
• Support in the implementation, administration and follow-up of special projects.
• Participate in client HR events, health weeks, with booths, to explain services, programs and sales.
• Mastering educational talks to be able to present them, as well as developing new topics for presentations based on customer requests.
• Implementation of NOM.035 compliance actions with clients

Qualifications:

• 2+ years of experience in account management, benefits or wellness related role
• Understanding of NOM.035 requirements for employers
• Proven track record of managing and growing client accounts
• Leadership skills
• Effective communication skills
• Proactive and structured approach to problem solving
• Ability to synthesize data

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."