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The Support Team Lead at Wolt will oversee customer interactions, ensuring high-quality support is provided to customers, restaurants, and courier partners. The role requires strong leadership skills to inspire the support team and a strategic approach to customer experience insights. Duties include handling support queries and improving team efficiency during shifts.
As a Data Scientist in the Consumer Analytics team at Wolt, you will analyze data to solve business issues, design experiments, and influence decision-making, collaborating with various teams to enhance user experience and scale the platform.
The Staff Engineer in the Consumer Search team at Wolt will develop and optimize venue and item search features, focusing on backend systems. Responsibilities include hands-on coding, mentoring team members, and ensuring scalability and high quality in engineering practices for a system servicing over 10 million customers.
The Senior Data Scientist in Marketing Analytics is responsible for optimizing marketing efforts through data insights, measuring effectiveness of marketing spend, and collaborating with cross-functional teams to drive strategic decisions. This role involves leveraging advanced analytics to influence marketing tactics across various countries.
As a Restaurant Partnership Manager at Wolt, you will be responsible for acquiring restaurants onto Wolt's platform, managing your sales funnel, booking meetings with restaurant owners, negotiating partnership terms, and collaborating with the sales team to improve processes. Regular travel to meet with clients across Denmark is required.
As the B2B Marketing Automation Lead, you will develop and oversee the global B2B marketing automation strategy, focusing on CRM and email marketing for various Wolt services. Your responsibilities include building automated marketing capabilities, collaborating with various teams, and improving customer acquisition and engagement.
The Developer Experience Engineer will design and maintain backend solutions, drive data-driven decisions to improve developer experience, and mentor fellow engineers. Responsibilities include cultivating an understanding of system impacts, operating and developing cutting-edge solutions, and enhancing the technical collaboration within teams.
The Sales Manager - Ads and Promotions at Wolt will lead partnerships for the restaurant and merchant advertising business, focusing on revenue growth through direct sales and strategic partnerships, with an emphasis on converting partners into ad clients and meeting sales targets.
The Head of Design will oversee the design system, motion design, and ops team, ensuring high design standards, fostering collaboration among agile teams, and building a high-performing team. Responsibilities include implementing design management practices and mentoring team members.
The Support Team Lead will be responsible for managing the Support team, ensuring high-quality customer interactions, scheduling shifts, recruiting top talent, and training staff to deliver exceptional service to customers, restaurants, and courier partners. The role involves leading by example and providing mentorship to team members.
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