ISR Regional Courier Supply Lead

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

Storm is coming! Over the past years, we have built a central sales & operations planning methodology and process to secure healthy supply throughout the year. As we keep developing tools and capabilities to do forecasting and planning, acquisition and activation (referrals, funnel activation, reactivation campaigns), and intraday planning & management (weather alerts, estimate buffers, activation bonuses) better and more granularly, the landscape becomes more complex to manage. Hence we are building a central specialized team to own courier supply management across all Wolt countries. 
To succeed in the goal of making supply a non-issue in all Wolt countries, we are now looking for Regional Courier Supply Leads to own the topic for each Wolt region. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations) to align on strategic direction and ensuring local context is always considered.
In this role you are responsible for meeting the set KPIs on courier acquisition which directly fuel customer and courier experience and need to act proactively to meet the targets. This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Operations Managers, local onboarding teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.

This role is highly analytical, and requires strong operational rigor and structured approach to manage planning for a large scope of cities. Success in this role also requires ability to efficiently collaborate and align with both local and global teams (Ops teams Operations Managers, local onboarding teams, marketing, product and analytics teams). A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.

What You'll Be Doing

Accountable for meeting our courier acquisition financial and operational target KPIs which aim to achieve optimal supply-demand balance, in order to offer stellar customer experience

• Plan & execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning. 

• Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster or reactivating inactive couriers

• Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress

• Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation

• Support in implementation of global improvement initiative roll-outs

Qualifications

We are looking for someone with:

• You are a solid leader with experience working in operations or strategic business development in a fast-paced environment

• Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change

• Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well

• The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders

• A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!

• Excellent written and oral communication skills in English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!