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Manage a team of Chargeback Quality Control Analysts to ensure quality and productivity goals are met within the Dispute Operations department. Provide guidance, direction, and support to department leadership. Establish and maintain quality processes, procedures, and tools. Analyze data and trends to identify areas for improvement and ensure compliance with regulatory guidelines and network rules.

Seeking a Solutions Architect with expertise in defining and communicating technical and architectural visions to drive business impact using new and existing technologies. Responsibilities include creating detailed solution designs, collaborating with stakeholders, evaluating technologies, ensuring scalability, security, and cost-effectiveness, and optimizing performance. Qualifications include a bachelor's degree, 8-10 years of experience in architecture, IT, and project estimation, proficiency in Microsoft Stack, API technologies, Agile/Scrum, and cloud solutions.

The Client Growth Executive II will develop and execute customized account plans and sales strategies to support and grow sales volumes within assigned credit unions. Responsibilities include relationship management, strategic planning, negotiation, revenue management, and market analysis.

Supervise and coordinate Chargeback and Dispute Processing staff operations to ensure accuracy, efficiency, and quality customer service. Manage functional teams, evaluate performance, monitor workflow, conduct audits, create/update policies, and stay abreast of external changes in dispute processing environment. Act as Subject Matter Expert for platform systems and rules related to Chargeback processing. Coordinate special projects and adhere to compliance procedures and risk controls.