The Opportunity
We are seeking a talented Billing Process Analyst. The Billing Process Analyst is responsible for handling and executing complex billing functions, ensuring the accuracy of contract pricing, and managing billing data reconciliation. This role involves identifying process gaps, resolving billing challenges, conducting trend analysis, and ensuring compliance with financial regulations. The Billing Process Analyst will also manage cross-unit projects, system enhancement testing, and billing inquiries while maintaining thorough documentation of processes and procedures.
Day In The Life
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Reconcile, validate, and assess monthly billing data inputs and outputs to identify process gaps and missed revenue.
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Validate accuracy of contract pricing to invoice.
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Reconcile and verify the accuracy of billing data and transactions in monthly processing.
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Activate and maintain client setup and billing.
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Execute submission of recurring billing requests.
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Conduct trending analysis to locate patterns and anomalies to address invoicing impact and process improvements.
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Process and generate monthly client invoices and associated billing adjustments.
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Perform financial evaluations and generate detailed reports for management review.
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Conduct audits and ad hoc analysis to ensure compliance with financial regulations.
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Manage cross-unit projects or processes related to billing workflow.
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Evaluate and implement system enhancements related to billing processes.
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Create and maintain policy and process procedures.
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Incorporate document retention for pertinent support and system changes.
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Implement monthly maintenance practices incorporating controls and procedural documentation.
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Participate in interim and year-end audits (i.e., NACHA, Independent, and Internal).
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Manage, monitor, and report risks within the scope of the role, including Information Security risks.
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Actively participate in migrating legacy billing data to new platform(s).
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Acquire proficiency in ancillary billing applications.
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Apply acquired knowledge effectively from training, exposure, and direct experience, exercising discretion and independent judgment in decision-making.
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Perform ancillary duties and projects as assigned.
Experience
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Minimum of 6 years of combined education and experience focused on billing, finance, and accounting.
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Accounting or accounts receivable experience with general ledger and financial reporting required.
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Experience with billing process workflow required.
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Experience in managing and resolving billing inquiries and disputes required.
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Experience managing complex billing scenarios required.
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Experience with financial evaluations and complex audits preferred.
Education
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Bachelor's degree in finance, Accounting, or related a field preferred.
Skills
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Proficiency in ERP systems and billing software, experience with SOFTRAX, Great Plains, and Oracle preferred.
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Proficient in Microsoft Office Suite, especially Excel (i.e., Vlookup, Hlookup, Pivot tables, Sumif, filter, sort, and conditional formatting). Knowledge of SQL and Access databases is a plus.
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Exposure to Monarch and Tableau preferred.
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Knowledge of financial regulations and compliance requirements.
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Ability to manage multiple projects and prioritize tasks effectively.
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Strong understanding of contract and incentive terms and provisions.
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Ability to analyze data, identify discrepancies, and ensure billing accuracy while adhering to controls.
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Excellent written and verbal communication skills to effectively interact with internal teams, clients, and vendors.
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Elevated level of attention to details and strong organizational skills to manage billing processes accurately and efficiently.
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Ability to troubleshoot issues, make decisions independently, and address unique process exceptions effectively.
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Capability to work in a demanding environment, prioritize tasks, and meet deadlines consistently.
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Commitment to managing sensitive financial information with discretion and maintaining integrity in all aspects of work.
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Flexibility to adapt to changing business needs, priorities, and technological advancements in billing systems and processes.
#JoinOurTeam
For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$54,000.00 - $68,800.00
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.
Top Skills
What We Do
Co-op Solutions is the market-leading financial technology ecosystem for credit unions. A proven innovator for more than 40 years, today we help credit unions become their members’ primary financial relationship through the most reliable, secure, digital-first payments experience for the modern member. And, because every credit union is different, Co-op brings a core-agnostic, configurable approach to building a modern payments strategy that is right for credit unions and members alike.
Co-op understands what is unique and special about credit unions. We share the mission of people helping people. We are a cooperative built by, owned by and for the credit union movement. And we connect credit unions with other credit unions, serving as a catalyst for industry partnership, research and thought leadership. We work with the top credit unions across the U.S., powering more than 8 billion transactions annually.
Co-op Solutions. Make every experience matter.
