Top Remote Jobs in Kuala Lumpur

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads ERM’s Asia Technology Sector Safety practice, driving sales pipeline, revenue growth, client engagement, service innovation, and market expansion. Develops integrated safety offerings, supports major opportunity pursuits, builds strategic client relationships, strengthens branding and thought leadership, and delivers high-profile project work. Also develops regional leadership pipelines, hiring plans, best-practice sharing, and acquisition strategies while coordinating with global and regional service, industry, and commercial leaders.

Own the developer experience roadmap for a payment infrastructure API, including integration flows, SDKs, documentation, sandbox, error handling, and activation metrics. Lead discovery through developer behavior, research, support signals, and analytics. Partner closely with Engineering on API design, DX standards, and prioritization while communicating trade-offs to senior stakeholders. Drive developers from their first API call through production integration and long-term retention.

Supervise BPO agents, monitoring attendance, productivity, performance, quality, and service levels. Communicate operational changes, enforce policies, prepare accurate reports, coach and motivate agents, provide feedback, handle escalated customer interactions, streamline procedures, and support disciplinary actions. The role requires strong English communication, Excel reporting skills, problem-solving ability, resilience under stress, and availability for rotating 24/7 shifts.

Lead execution of major Back-End transformation programs (manufacturing transfers, capacity expansions, ramp-ups, NPIs). Drive cross-functional initiatives, strengthen supply chain resilience, align executive stakeholders, mitigate program risks, manage budgets/timelines, and implement scalable program management frameworks across global manufacturing and external partners.

Lead ORM strategy and social listening, monitor brand sentiment, produce executive-level reports using SQL/Tableau, manage and coach a social media operations team, drive process improvements, and coordinate cross-functional incident responses and escalations.

Supports business consulting engagements through project execution, primary and secondary research, data analysis, forecasting, report preparation, presentations, and strategic recommendations. The role advises clients across industries and geographies on market opportunities, competitive analysis, product development, market entry, distribution, value chains, and partner diligence. It also requires teamwork, client interaction, professional development, and contribution to business analysis capabilities.

Build, maintain, and transition mobile application features to React Native across iOS and Android. Develop smooth user interfaces, integrate native APIs, troubleshoot bugs and performance issues, write automated tests, manage dependencies and versioned code, and collaborate with Agile frontend and backend teams on API specifications.

Coordinate transshipment execution across areas, ports, terminals, feeders, vendors, and customer service teams. Plan and assign connections, align capacity with cargo volumes, manage schedule changes and rollovers, arrange haulage and storage, create feeder work orders and transport exceptions, update shipment systems, and communicate inspections and additional charges. The role requires systematic analytical thinking, maritime or logistics knowledge, strong communication, negotiation skills, and fluent English.

Drives new business acquisition across legal, corporate, government, and academic sectors. Develops sales strategies, conducts targeted outreach and cold calling, manages pipelines and full sales cycles, and meets revenue targets. Uses Salesforce to maintain forecasts and sales activity records, analyzes performance data, delivers consultative presentations, and collaborates with marketing, product, and customer success teams. Provides market and client insights while maintaining strong product and industry knowledge.