Top Remote Customer Success Jobs

The Senior Director of Enterprise Customer Success manages strategies to enhance customer satisfaction and growth during rapid scaling. They lead a Customer Success team, develop annual plans in alignment with company goals, and foster relationships with senior management and stakeholders. Responsibilities also include overseeing operations and mentoring employees within a metric-driven environment.

The Manager, Digital Customer Success will lead the digital engagement strategy to enhance customer adoption and retention for Grammarly. Responsibilities include executing engagement strategies, driving customer renewal, collaborating across departments, and leveraging technology to improve customer interaction and success in a growing SaaS environment.

As a Customer Success Manager, you will manage customer relationships, drive product adoption, oversee account health, and collaborate to prevent churn while developing and implementing customer growth strategies.

The Customer Success Leader will manage a team of CSMs targeted towards Strategic Segment accounts, focusing on retention, expansion, and customer satisfaction through direct engagement and best practices.

The Principal, Client Success is accountable for driving client success by ensuring the adoption and utilization of company solutions post-sales. The role involves engaging with clients, developing enablement strategies, collaborating with internal teams, and monitoring key performance metrics to support revenue growth and enhance client satisfaction.

The Senior Manager of Client Success will advance Cohere's value-based care solutions by building strong client relationships, ensuring tailored implementations, and collaborating internally for operational success. They will advocate for clients and provide expert advice on market trends and best practices, while also leading cross-functional teams to meet client needs.

As a Customer Success Specialist, you will connect with customers through various channels, understand their needs, and provide tailored solutions. Your role focuses on enhancing customer loyalty and satisfaction by being a trusted advisor and meeting weekly performance metrics.

As the Director of Customer Success, you will lead customer success strategies and oversee a team of Customer Success Managers. Your responsibilities include driving adoption, retention, and renewals across a large customer base while collaborating with sales and guiding your teams to meet strategic goals. Additionally, you'll support operational tasks, monitor customer health, and build relationships to foster upsell opportunities.