Top Remote Customer Success Jobs

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Manage post-sales relationships with mid-market and enterprise customers, serving as a trusted advisor and driving adoption, value realization, expansion, and retention. Develop success plans, conduct executive business reviews, identify risks, coordinate with account teams, demonstrate Atlassian solutions, and provide customer feedback internally. The role requires strong SaaS customer success expertise and proficiency with Jira, Confluence, Gainsight or similar CRM tools, Salesforce, and Tableau.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Guide health system IT teams and end users through implementation, configuration, onboarding, training, and adoption of clinical workflow tools. Manage client timelines, stakeholder relationships, engagement metrics, ROI reporting, support coordination, issue resolution, and renewal collaboration. Partner cross-functionally with Support, Product, Marketing, and Relationship Management while advocating for client needs and improving implementation processes.

Owns customer success, adoption, consumption, renewal strategy, and expansion for large enterprise accounts. Builds executive relationships, develops success plans, documents business value, identifies growth opportunities, and advocates for customers internally. Partners with sales, marketing, product, and post-sales teams to drive business outcomes, resolve issues, create reference accounts, and support digital transformation. Requires strong commercial, technical, communication, and executive engagement skills, plus expertise in observability, cloud platforms, and application performance monitoring.

Serve as a senior technical advocate for enterprise Dynatrace customers by diagnosing complex configuration and integration issues, guiding product adoption, delivering training, and supporting strategic success plans. Manage executive relationships, participate in business reviews, coach TAMs, document best practices, and collaborate with support, product management, and R&D to resolve issues. Maintain deep knowledge of Dynatrace, cloud, application, DevOps, and ITSM technologies while driving customer satisfaction and retention.

Owns post-sale relationships for strategic ServiceNow customers, serving as a C-suite advisor to drive platform adoption, satisfaction, retention, renewals, and expansion. Leads complex transformation programs, governance, escalation resolution, risk mitigation, executive communications, and value realization. Partners with sales, delivery, and customer success teams to identify opportunities, shape strategy, improve outcomes, and mentor colleagues while applying AI to optimize workflows and customer solutions.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads PartySlate’s customer success function, owning gross and net revenue retention, renewals, expansions, churn reduction, and customer outcomes. Manages and coaches four Customer Success Managers while building segmented coverage, onboarding, adoption, health-scoring, forecasting, and recovery programs. Partners with Sales, RevOps, Marketing, and Product to improve customer ROI, influence product direction, and scale success across venue and vendor accounts.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Lead strategic onboarding, adoption, retention, renewal, and expansion for enterprise customer accounts. Build success plans, drive measurable business outcomes, conduct executive business reviews, manage renewal risk, identify growth opportunities, and maintain executive relationships. Use customer health metrics, CRM systems, customer success platforms, and business intelligence tools to guide portfolio decisions. Mentor Customer Success Managers and collaborate with Product, Sales, Marketing, Support, and Professional Services.

Manages high-touch customer success engagements and serves as the primary IT service contact for assigned accounts. Develops customer success and action plans, coordinates escalations and outage resolution, leads support teams, manages service delivery and scope, and conducts quarterly or monthly service reviews. Partners with engineering, delivery, and solution center teams to maintain customer satisfaction, analyze service trends, improve processes, and achieve business objectives.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Own commercial performance, retention, expansion, adoption, and customer outcomes across high-value US manufacturing accounts. Serve as the primary post-sales executive and strategic advisor to CIOs and senior IT leaders, translating business priorities into ServiceNow transformation roadmaps. Lead governance and complex cross-functional transformations, drive AI consumption, establish success metrics, communicate value through executive data storytelling, manage customer health, and represent customer feedback to Product and Engineering.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Lead enterprise customer engagements to adopt and operationalize Atlassian’s Rovo AI platform. Facilitate discovery, design and configure AI agents and connectors, guide deployments from sandbox to production, and drive measurable adoption outcomes. Own engagement playbooks, enable internal teams, provide product feedback, and collaborate with sales, customer success, product, and engineering teams. The role involves supporting complex enterprise use cases, mentoring without direct authority, and up to 15% domestic and international travel.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.