Top Operations Management Jobs in Kuala Lumpur

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Supports sales leadership by monitoring performance, transactions, pipelines, and bottlenecks; building dashboards and reports; analyzing trends; improving AI-enabled sales tools; coordinating training and communications; managing cross-functional follow-ups; and maintaining initiative trackers and records.

Leads application support teams and manages reliable maintenance of business-critical applications, ensuring uptime, incident and problem resolution, SLAs, KRIs, deployments, and service-provider performance. Partners with business users and management, provides technical guidance, oversees application updates, and drives continuous improvement across data warehousing, reporting, investigation, and public-facing systems.

Manage application support operations for critical banking applications, ensuring system availability, performance, incident resolution, and business continuity. Lead a large technical support team, oversee service providers, monitor SLAs and risk indicators, coordinate application support initiatives, and communicate with senior management and business stakeholders. Provide technical guidance, manage deployments and escalations, maintain compliance with IT policies, and evaluate technology and support processes for continuous improvement.

Oversee end-to-end securities and investment product operations, including trade processing, clearing, settlement, corporate actions, custody reconciliation, controls, reporting, audits, and regulatory engagement. Lead process improvements, system enhancement requirements, new product operational readiness, and operations team development. Manage relationships with regulators, custodians, registrars, fund houses, and other market counterparties while ensuring accurate, compliant, and timely operations.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.

The Operations Manager leads Merchant Operations, ensuring efficiency across teams, managing project timelines, and improving operations while addressing issues proactively.

Owns business operations systems, project tracking, SOP governance, process improvement, product rollout support, and cross-functional enablement. The role builds scalable workflows, maintains Notion project infrastructure, coordinates enterprise client processes, manages spreadsheet reporting, and improves documentation and accountability across departments. Requires an experienced, systems-oriented operator comfortable with ambiguity, data, AI tools, and AdTech environments.

Leads Azure cloud database and platform operations, including governance, administration, optimization, incident and change management, automation, performance tuning, and service reliability. Guides cloud adoption and modernization, advises application teams on architecture and best practices, resolves complex issues, supports 24/7 operations, and develops team capabilities through technical leadership and mentorship.

Manages the APAC payroll operations function, ensuring accurate, timely, and compliant payroll processing across countries. Leads and mentors the payroll team, manages internal and external stakeholder relationships, oversees third-party payroll providers, monitors international payroll regulations, and implements best practices, KPIs, and SLA metrics. The role requires extensive Australia/New Zealand payroll expertise, global payroll implementation experience, analytical problem-solving, and proficiency with SAP and spreadsheet tools.

Lead 24x7 infrastructure operations, manage P1/P2 incidents and PIRs, ensure SLA/KPI compliance, handle customer escalations, govern vendors, mentor remote teams, and drive continuous service improvements with strong technical DC and ITSM knowledge.

Own high-priority strategic and operational mandates across areas such as service delivery, commercial enablement, business performance, market development, product development, and cross-functional initiatives. Responsibilities include structuring ambiguous problems, developing recommendations, leading implementation, building dashboards and operating cadences, improving processes, tracking performance, and taking increasing ownership of functions, markets, or business areas.

Develop and execute brand positioning and messaging across digital channels. Manage media relations, build content ecosystems (Telegram, YouTube, TikTok), coordinate KOLs and partners, drive community-to-conversion strategies for trading products, and analyze metrics to optimize performance.

Drive process standardization and continuous improvement across shared services and operations. Lead/process-mapping, implement DX-enabled automation, manage stakeholder engagement, support ERP integrations and project delivery, provide training, and monitor standardized processes for quality and adherence.

Own Salesforce administration and enhancements, maintain sales systems SOPs, produce CRM reporting and pipeline insights, standardize cross-market processes, and train/support APAC sales teams to improve pipeline health and revenue intelligence.

The Sales Operations Manager will optimize sales processes, manage pipelines, provide analytical insights, and support revenue growth initiatives for BTSE.