Top Remote Jobs in Rochester, NY

Lead escalation management for critical customer issues across assigned region. Build and execute cross-functional action plans, communicate status to executives, drive resolution, perform post-mortems, and recommend product/process improvements.

Manage and expand Zscaler's global peering footprint by identifying strategic partners, coordinating with network engineering, legal, procurement, and negotiating peering agreements. Represent Zscaler at global peering forums and events, enable new peering connectivity, and design scalable network solutions to improve global connectivity for the Zero Trust platform.

Lead design and governance of global sales compensation plans and AI-native incentive frameworks. Architect metrics for consumption and AI monetization, drive C-level decisions, build AI tools for modeling and forecasting, and partner with Finance, HR, IT, Product, and GTM to enable accurate, auditable payouts and change management for global sales teams.

Embed with strategic enterprise customers to architect and implement complex cloud and web infrastructure migrations. Provide technical leadership on application and network security using Cloudflare Workers and Terraform, act as liaison to product and engineering teams, drive AI/LLM-enabled solutions, and remain a long-term trusted advisor for SASE and network security initiatives.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Lead a 100+ offshore account management and sales organization to drive Net ARR growth through upsell, cross-sell, and strategic renewals. Hire and coach frontline managers, build scalable processes, partner with Product/Marketing/Onboarding, use analytics to track KPIs, and act as escalation for complex deals.

Partner with clients to drive adoption of AI-driven Group Health pricing products. Lead pricing consultations, analyze large datasets with SQL/Python, validate models, build Excel stress-tests, explain statistical and AI outputs to non-technical stakeholders, and quantify ROI and renewal performance.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Own and optimize the end-to-end global lead funnel: ingestion, routing, enrichment, SLA governance, and funnel reporting. Drive lead-to-opportunity conversion, build scalable processes and AI/automation workflows, partner cross-functionally with Sales, Sales Ops, Marketing and Engineering, and deliver measurable improvements to pipeline performance.

Lead positioning and sale of Samsara Professional Services during the sales cycle: scope engagements, produce SOWs and proposals, forecast and hit ARR attach quota, coordinate transitions to Customer Success, advise executives during implementation, and help build services methodologies and collateral.

Drive pre-sales services for enterprise accounts by positioning and selling Samsara professional services, scoping and producing SOWs, owning services ARR attach quota, forecasting pipeline, and partnering with Sales, Sales Engineering, and Customer Success through implementation and executive engagement.

Lead end-to-end strategy, planning, and execution for complex AML/financial-crimes compliance programs. Drive cross-functional delivery across 5+ teams, translate regulatory obligations into prioritized roadmaps, ensure launch readiness, manage risks and trade-offs, realize automation-driven efficiency gains, maintain governance and reporting, and author Director/VP-level decision documents.

Own exception management and operational readiness for listed derivatives and crypto products. Lead UAT, playbooks, cutovers, monitoring, incident triage, root-cause analysis, and automation while partnering with Product, Engineering, Risk, Compliance, and Accounting.

Serve as a strategic People Business Partner to senior Product and Marketing leaders, designing and executing talent, performance, succession, and organizational strategies. Drive workforce planning, calibrations, promotions, and compensation reviews; partner with TA, Rewards, and Development; surface people analytics to inform leadership decisions; support globally distributed teams and navigate change with both strategic guidance and hands-on execution.

Lead company-wide revenue forecasting, planning, and financial modeling for corporate FP&A. Drive automation and AI-enabled process improvements, produce analysis and commentary for finance leadership, support CFO and board deliverables, and partner with accounting and compensation teams to maintain operating and long-term financial models.

The Staff Forward Deployed Engineer at GitLab works with strategic accounts to adopt GitLab and GitLab Duo Agent Platform, guiding technical discovery and building reusable solutions for complex enterprise environments.

Lead go-to-market positioning and messaging for MongoDB's Public Sector vertical (focusing on federal/FedRAMP High), create sales enablement and customer-facing content, partner cross-functionally with compliance, product, sales, and partners, run competitive and win/loss analysis, and expand the narrative to SLED in Phase 2.

Lead MongoDB's strategy to increase LLM and answer-engine visibility by optimizing content, structured data, and community signals. Build and scale an AEO/SEO team, implement technical information architecture (JSON-LD, knowledge graphs, RAG-friendly docs), coordinate UGC/community advocacy, evangelize AI-first content practices, and develop analytics/attribution (Share of Model, citation impact) to drive PLG acquisition.

The Director of ISV Partnerships will lead strategy and execution for MongoDB’s partner program, oversee a team, manage key relationships, and communicate with executive leadership to drive growth through ISV collaborations.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.