Top Operations Management Jobs in Malaysia

Leads compliance operations across KYC, transaction surveillance, and fraud risk management. Builds and develops the team, owns hiring and performance management, oversees QA and case decision quality, defines KPI and management-information frameworks, monitors backlogs and SLAs, and drives process improvements including threshold tuning, workflow redesign, automation, and responsible AI adoption.

Lead regional People Operations across Southeast Asia and India, driving operational excellence in HR processes, payroll, compliance, HRIS data hygiene, work permit/immigration, and vendor management. Implement automation, SLAs, dashboards, and support change management and cross-functional projects to ensure accurate contracts, audit readiness, and scalable people systems.

Lead and manage datacenter site services, logistics, and a team of technical contributors to ensure safety, security, compliance, operational stability, and quality standards. Coordinate across internal groups, drive corrective actions, oversee deployments, and develop talent while supporting Microsoft cloud infrastructure and sustainability goals.

Lead IKEA Kuching’s Fulfilment, Customer Experience, and IKEA Food functions while preparing for a new-store opening. Manage large, diverse teams; drive operational excellence, productivity, profitability, customer satisfaction, order fulfilment, product availability, delivery experiences, food quality, and service standards. Use customer insights and operational analytics for continuous improvement, develop future leaders, manage succession planning, and contribute to IKEA’s growth in East Malaysia.

Manage multi-platform e-commerce storefronts, with a focus on Shopify. Responsibilities include product listing creation and optimization, keyword research, promotional campaigns, order and fulfillment coordination, sales and conversion analysis, pricing optimization, and platform policy compliance. The role supports cross-border B2C e-commerce growth across international markets.

Manage and optimize multiple e-commerce storefronts for Australia, Europe, and US: create and optimize listings, run promotions and ads, monitor orders and fulfillment, analyze sales and conversion data, ensure platform policy compliance, and continuously improve product and pricing strategies.

The Operations Manager leads Merchant Operations, ensuring efficiency across teams, managing project timelines, and improving operations while addressing issues proactively.

Lead and develop trade compliance operations in Kuala Lumpur, ensuring high-quality execution, team management, and governance of trade compliance activities while supporting continuous improvement efforts.

Lead and manage all shipping and port agency operations across Malaysia, ensuring safe, compliant, and efficient vessel and cargo handling. Oversee scheduling, berthing, supplier and sub-agent performance, stakeholder relations with port authorities, reporting, cost control, incident response, and continuous improvement initiatives to meet SLAs and customer expectations.

The Operations Manager oversees outsourced manufacturing, driving operational excellence, optimizing procedures, managing partner relationships, and addressing challenges while leading continuous improvement initiatives.

Manage regional network operations across data centers and workplace environments. Lead incident response, root cause analysis, performance optimization, capacity planning, network design, implementation, security, automation, documentation, and service improvement. Lead and develop network operations teams, coordinate vendors and service providers, oversee network expansions and operational handovers, and report on availability, risks, incidents, and capacity across geographically distributed environments.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

Manage end-to-end authentication, verification, approval and release of manual multi-currency payments. Investigate and escalate suspected fraud, ensure compliance with policies and sanctions screening, perform maker/checker controls, identify risks and process improvements, and provide subject-matter expertise to stakeholders.

The Content & Marketplace Operations Manager will manage content operations, execute marketing strategies, and coordinate cross-functional projects across Xsolla's platforms and marketplaces.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead onsite production teams on rotating day/night shifts to ensure safety, quality, throughput and equipment reliability. Own scheduling, staffing, training, troubleshooting, process improvement, and cross-functional coordination to meet production ramp and cost targets. Act as first responder for on-shift issues and drive long-term manufacturing capability and continuous improvement.

Manage overall production operations at the plant, monitor product status and production targets, lead continuous improvement, enforce company procedures, foster teamwork and culture, and coordinate training and career development with HR. Prefer candidates with automotive parts manufacturing experience.

Lead 24x7 infrastructure operations, manage P1/P2 incidents and PIRs, ensure SLA/KPI compliance, handle customer escalations, govern vendors, mentor remote teams, and drive continuous service improvements with strong technical DC and ITSM knowledge.

Own high-priority strategic and operational mandates across areas such as service delivery, commercial enablement, business performance, market development, product development, and cross-functional initiatives. Responsibilities include structuring ambiguous problems, developing recommendations, leading implementation, building dashboards and operating cadences, improving processes, tracking performance, and taking increasing ownership of functions, markets, or business areas.

Lead operations management of the shopping mall, oversee maintenance, budget coordination, and improve service operations while ensuring tenant satisfaction.

Lead sales operations for Malaysia and Singapore, driving performance management, returns and AR governance, incentive program administration, contract and SOP governance, process improvement, and team leadership to ensure operational rigor and commercial alignment.

Manages strategic customer relationships, sales strategy, quote-to-order activities, pricing, order-to-invoice support, supply-chain engagements, quality processes, inventory integrity, and credit coordination. Drives solution selling, margin growth, market share, customer retention, and supplier partnerships while coordinating internal resources to fulfill demand and resolve customer issues. The role also supports sales excellence, process improvements, and may provide guidance to junior staff or manage people.

Lead APAC marketing technology strategy and operations for customer engagement. Own platform roadmap, governance, cross-functional integration, AI-driven personalisation, and a geographically dispersed platform operations team to deliver scalable martech solutions and measurable business impact.

Develop and execute brand positioning and messaging across digital channels. Manage media relations, build content ecosystems (Telegram, YouTube, TikTok), coordinate KOLs and partners, drive community-to-conversion strategies for trading products, and analyze metrics to optimize performance.

Leads logistics and transportation efficiency, cost-saving, network optimization, Lean improvement, tendering, audits, KPI management, digitization, and warehouse or transportation transitions across APAC. Owns logistics SOPs, ensures regulatory compliance, partners with supply chain stakeholders, and develops team capabilities through coaching, training, and Lean programs. The role also manages people and supports continuous improvement across regional logistics operations.