Top Operations Management Jobs in Malaysia

Lead the strategy, scaling, and business ownership of digital asset custody products. Manage infrastructure, pricing, market positioning, third-party custody partnerships, asset flows, client workflows, and custody controls. Partner with product, engineering, compliance, and business development teams on features, regulatory requirements, institutional proposals, and reporting. Monitor custody metrics, service levels, transaction activity, and evolving blockchain and financial custody standards.

Manage global card operations, escalated payment issues, vendor relationships, settlements, rewards, disputes, physical card inventory, and regulatory reporting. Lead a team of up to five people while supporting market launches, troubleshooting card-related issues, improving operational processes, analyzing performance trends, and contributing product enhancement ideas. Collaborate with customer service, product, technology, finance, compliance, risk, processors, BIN sponsors, and external vendors.

Manages manufacturing technicians and shift operations, including equipment maintenance, safety, quality, scheduling, staffing, training, and production performance. Oversees factory workflow, resolves operational issues, coordinates with engineering teams, and develops strategies to support future manufacturing capabilities. Requires onsite shift work in Kulim and leadership of technician teams in a fast-paced manufacturing environment.

Own and scale people operations across multiple countries and entities. Responsibilities include employee lifecycle administration, HRIS and people systems management, payroll and benefits coordination, process automation and improvement, employment documentation, and entity-level corporate administration. The role partners with leadership, Finance, external payroll providers, and corporate secretarial providers to maintain accurate records, compliant processes, and a consistent employee experience.

Manages financial governance and portfolio reporting for regional AI investments across Asia. Responsibilities include budgeting, forecasting, variance analysis, capitalization, business case validation, benefits tracking, funding allocation, delivery-risk monitoring, executive reporting, and coordination with country finance, technology, project, and executive stakeholders.

Manage inbound, interplant, and outbound logistics operations for materials, equipment, and finished goods. Oversee dock operations, warehouse and carrier execution, compliance, KPIs, escalations, supplier governance, and operational readiness. Analyze logistics data to identify inefficiencies and drive continuous improvement in cost, speed, quality, and reliability. Collaborate with internal teams and logistics providers while reporting performance, risks, and readiness to senior leaders.

Lead Southeast Asia revenue strategy and operations, including market sizing, go-to-market execution, customer onboarding, process localization, product-market fit, executive analysis, and cross-functional initiatives. Partner with commercial, product, operations, risk, compliance, and regional teams to launch and scale Airwallex's products across SEA markets.

Oversee end-to-end securities and investment product operations, including trade processing, clearing, settlement, corporate actions, custody reconciliation, controls, reporting, audits, and regulatory engagement. Lead process improvements, system enhancement requirements, new product operational readiness, and operations team development. Manage relationships with regulators, custodians, registrars, fund houses, and other market counterparties while ensuring accurate, compliant, and timely operations.

Leads a team of 10–12 Partner Operations Associates and Senior Associates supporting healthcare payer operations. Responsibilities include recruiting, coaching, performance management, onboarding, workforce scheduling, quality and productivity monitoring, operational risk escalation, change management, and employee development. Maintains a limited personal caseload to stay current with prior authorization workflows and payer changes while partnering with operations leadership to improve customer outcomes and team performance.

Leads compliance operations across KYC, transaction surveillance, and fraud risk management. Builds and develops the team, owns hiring and performance management, oversees QA and case decision quality, defines KPI and management-information frameworks, monitors backlogs and SLAs, and drives process improvements including threshold tuning, workflow redesign, automation, and responsible AI adoption.

Manage business operations supporting Service Delivery Organizations by analyzing performance metrics, developing reporting systems, preparing presentations, coordinating meetings, and driving process improvements. The role collaborates with cross-functional and internal and external stakeholders, ensures policy compliance, identifies operational inefficiencies, and applies industry best practices to improve productivity and service delivery.

Lead IKEA Kuching’s Fulfilment, Customer Experience, and IKEA Food functions while preparing for a new-store opening. Manage large, diverse teams; drive operational excellence, productivity, profitability, customer satisfaction, order fulfilment, product availability, delivery experiences, food quality, and service standards. Use customer insights and operational analytics for continuous improvement, develop future leaders, manage succession planning, and contribute to IKEA’s growth in East Malaysia.

Manage multi-platform e-commerce storefronts, with a focus on Shopify. Responsibilities include product listing creation and optimization, keyword research, promotional campaigns, order and fulfillment coordination, sales and conversion analysis, pricing optimization, and platform policy compliance. The role supports cross-border B2C e-commerce growth across international markets.

Manage Salesforce Sales Cloud and CPQ operations supporting Deal Desk, Sales, Order Management, Pricing, and Packaging teams. Provide complex deal support, troubleshoot quoting and integration issues, manage CPQ cases and data corrections, document processes, train users, support testing and releases, and improve quote-to-cash workflows. Partner with technology, product, pricing, and business stakeholders to resolve recurring issues and maintain effective governance across Salesforce and NetSuite.

Leads APJ import, export, and trade compliance operations, serving as a regional subject matter expert for business teams, brokers, and carriers. Manages broker programs, internal controls, audits, investigations, regulatory changes, training, customs queries, and compliance projects. Supports market access, legal entity setup, process improvements, and regional strategy while maintaining regulatory relationships and records. The role requires extensive trade compliance experience, knowledge of US and APAC regulations, and up to 20% travel.

Manage and optimize multiple e-commerce storefronts for Australia, Europe, and US: create and optimize listings, run promotions and ads, monitor orders and fulfillment, analyze sales and conversion data, ensure platform policy compliance, and continuously improve product and pricing strategies.

The Operations Manager leads Merchant Operations, ensuring efficiency across teams, managing project timelines, and improving operations while addressing issues proactively.

Lead and develop trade compliance operations in Kuala Lumpur, ensuring high-quality execution, team management, and governance of trade compliance activities while supporting continuous improvement efforts.

The Operations Manager oversees outsourced manufacturing, driving operational excellence, optimizing procedures, managing partner relationships, and addressing challenges while leading continuous improvement initiatives.

Leads end-to-end air cargo, warehouse, ramp, and ground operations. Responsibilities include supervising teams and handling partners, optimizing flight capacity and payload, managing cargo transfers and ULD inventory, ensuring customs and aviation compliance, preparing for audits, and resolving disruptions, damaged cargo, and claims. Requires strong operational leadership, negotiation, rapid decision-making, and cross-functional coordination in high-pressure environments.

Owns business operations systems, project tracking, SOP governance, process improvement, product rollout support, and cross-functional enablement. The role builds scalable workflows, maintains Notion project infrastructure, coordinates enterprise client processes, manages spreadsheet reporting, and improves documentation and accountability across departments. Requires an experienced, systems-oriented operator comfortable with ambiguity, data, AI tools, and AdTech environments.

Manage regional network operations across data centers and workplace environments. Lead incident response, root cause analysis, performance optimization, capacity planning, network design, implementation, security, automation, documentation, and service improvement. Lead and develop network operations teams, coordinate vendors and service providers, oversee network expansions and operational handovers, and report on availability, risks, incidents, and capacity across geographically distributed environments.

Leads Azure cloud database and platform operations, including governance, administration, optimization, incident and change management, automation, performance tuning, and service reliability. Guides cloud adoption and modernization, advises application teams on architecture and best practices, resolves complex issues, supports 24/7 operations, and develops team capabilities through technical leadership and mentorship.

Leads regional fulfillment analytics and performance operations across Malaysia, the Philippines, and Indonesia. Responsibilities include defining KPIs, resolving data-quality issues, managing stakeholder data requests, conducting UAT, building automated Looker dashboards, supporting process improvements, documenting workflows, and coaching team members. The role requires strong SQL, Looker, Excel, and data-analysis skills, with supply chain or warehouse operations knowledge and optional Python, R, predictive analytics, and machine learning experience.

Leads cross-functional global supply chain projects for new product industrialization and market delivery. Responsibilities include managing project plans, production readiness, timelines, risks, budgets, resources, suppliers, and stakeholder communications. The role supports continuous improvement, project governance, and operational execution across manufacturing engineering, procurement, and supply planning teams.