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As a Customer Success Manager, you will manage the complete customer experience from post-sales onboarding to retention and growth of a $2M book of business, ensuring customers derive maximum value from Conversation Intelligence. Responsibilities include driving customer engagement, resolving issues, and influencing product direction.
The Software Quality Assurance Engineer will create detailed test plans, identify test requirements, maintain functional test cases, troubleshoot defects, and perform backend testing to ensure software quality. This role requires collaboration with QA, Engineering, and Product teams to drive quality standards in software releases.
The Product Manager will lead the evolution of customer interaction analytics solutions, conducting user research, prioritizing product backlogs, creating wireframes, and managing the product lifecycle from kickoff to launch, with a strong emphasis on collaboration and agile methodologies.
The Solutions Consultant plays a vital role in the CallMiner Sales Team, focusing on technical and analytical pre-sales activities. Responsibilities include engaging prospects, presenting product demonstrations, conducting proof-of-concepts, leveraging data for ROI presentations, and responding to RFPs. This role requires strong analytical skills and the ability to collaborate effectively with sales teams to achieve sales targets.
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