Project Manager I

CallMiner is looking for a Project Manager I to join our Project Management Office (PMO). This is a hands-on project management role to support small and medium scale project implementations to ensure successful value delivery. The person in this position will work closely with customers and internal departments to ensure successful deployments of solutions on time and within scope. The Project Manager orchestrates the entire project lifecycle, including pre-sale solution design and definition, project implementation, system configuration, customer enablement, transition to Support, project closure, and most important, value delivery. This is an exciting opportunity to provide hands-on project management, collaboration, and to support our global colleagues and customers toward successful implementations.

Primary responsibilities:

• Works closely with internal Sales and Customer Success team members, with existing customers, and with prospects to help facilitate the design of integration solutions.
• Engages with customers and prospects in pre-sales efforts to scope solutions and to clearly document service requests based on customer needs and product capabilities.
• Develops and delivers scoping documentation to internal and external project stakeholders.
• Demonstrating success in driving multiple projects utilizing a value-based approach with an emphasis on Speed to Value.
• Interpreting and transforming customer requirements into project plans.
• Tracking projects and tasks through the PMO portfolio tool while working closely with Implementation Engineers on task assignments.
• Monitoring and maintaining key project dates and financial values within the PMO portfolio tool.
• Accurately tracking work and providing concise project status updates in alignment with PMO standards.
• Leveraging CallMiner’s existing project process and corresponding templates to effectively communicate to internal and external project stakeholders.
• Providing meeting agendas, facilitating meetings, and clearly communicating outcomes and action items via meeting minutes and issues logs.
• Setting and managing expectations with project stakeholders and escalating to CallMiner leadership when appropriate.
• Maintaining accountability to drive assigned projects to successful completion.
• Proactively managing changes in project scope, identifying risks, and assisting in devising contingency plans.
• Collaborating with internal teams to improve processes and provide feedback to the Product team to share product ideas.

Requirements:

• A degree in a technical or business discipline or equivalent work experience.
• Minimum of 2 years in a hands-on project management role, preferably SaaS software implementation.
• Ability to work with minimum supervision to support internal stakeholders and external customers.
• Prior experience with external customers is strongly preferred.
• Excellent organizational skills and time management abilities.
• Excellent communication (verbal and written) skills.
• Experience interfacing with external customers at all levels and driving customer meetings.
• Experience as part of a cohesive team in which technical resources are shared across multiple projects.
• Ability to interpret requirements and implementation details and share internally and externally clearly and concisely.
• Attention to detail in documenting effort estimates, requirements, and project dates.
• Demonstrated ability to multitask and to set priorities and to clarify priorities when uncertainty exists.
• Confidence to work under pressure, to communicate effectively with customers and to drive team members to committed dates.
• Ability to manage expectations and to professionally solve disputes or conflicts.
• Demonstrated ability to quickly learn new technology.
• Demonstrated ability in applying project management discipline and structure within an evolving organization.
• Familiarity with Microsoft Office applications (MS Word, Excel, Power Point, Outlook).

Preferred Skills:

• Relevant industry or product experience desired (interaction analytics, contact centers, enterprise SaaS software).
• Experience scoping integration solutions or professional services a plus.
• Project Management Certification a plus.
• Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.
• JIRA/Confluence experience is a plus.

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.