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The Senior Workforce Management Analyst optimizes call center operations by developing staffing schedules and analyzing performance data. Responsibilities include forecasting, generating reports, implementing best practices for workforce management, overseeing systems like Aspect WEM and Noble ACD/IVR, and collaborating with management to enhance service delivery.

The Talent Management Coordinator will assist in recruiting and onboarding Mechanical Claims and Customer Service Analysts. Responsibilities include collaborating with leadership on hiring needs, coordinating interviews, managing onboarding logistics, and providing administrative support related to talent management to ensure a smooth transition for new hires.