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The CCaaS Architect is responsible for designing and implementing cloud-based contact center solutions, managing infrastructure, and ensuring scalability and reliability. This role involves collaboration with cross-functional teams, automation of provisioning using Terraform, and monitoring the performance of contact center solutions to optimize customer experiences.

As a member of our call center talent community, you will provide excellent support to customers by problem-solving and delivering a friendly voice over the phone. You will have opportunities for skill development and personal growth within a dynamic and supportive environment.