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Reviews premium activity and account data to identify discrepancies, leakage, and variances. Conducts premium audits, validates calculations and payments, researches account history, and resolves underpayments, overpayments, and reporting issues. Manages an assigned portfolio, communicates with policyholders, brokers, agents, and internal partners, documents findings, follows issues through resolution, identifies recurring problems, and supports process improvement initiatives.

Provides administrative support for a claims department by entering Paid Family Leave and disability claims, filing claimant information in DocuWare, processing mail, faxes, and emails, and protecting confidential health information under HIPAA requirements. The role requires accurate data entry, organization, prioritization, clear communication, teamwork, and a minimum typing speed of 40 words per minute.

Archives and scans policy documents, updates internal policy databases, processes correspondence and new business applications, and supports billing, premium processing, payment reversals, and suspense management. The role assists clients, brokers, agents, Accounting, Underwriting, and Policy Services while handling mailroom tasks, reporting, follow-up, and special projects under management oversight.

Supports actuarial data analysis, reporting, database maintenance, loss experience reviews, pricing, rate adequacy projects, source-file testing, and system conversion initiatives. Prepares reports for business partners and contributes to ad hoc actuarial projects while progressing toward actuarial exams. The 10-week hybrid internship provides hands-on exposure to insurance operations, professional development, and cross-functional collaboration.

Supports insurance underwriting and risk assessment through analysis, research, data review, trend identification, reporting, documentation, and process improvement. Interns gain exposure to insurance products, pricing, and risk management, collaborate with underwriting professionals, and present recommendations to leaders. The 10-week hybrid program includes professional development, networking, and team-based projects.

Lead Salesforce Engineer responsible for Salesforce architecture, development, testing, deployment, integrations, data migrations, troubleshooting, code reviews, and system optimization. The role manages Salesforce CRM and claims configurations, supports managed packages, translates business requirements into solutions, collaborates with vendors and internal teams, documents processes, assists with training, and recommends platform improvements. Travel is required up to 10%.

Examines and adjudicates New York State statutory disability and paid family leave claims. Researches applicable laws, analyzes claim information, issues payments or denials, communicates with claimants, policyholders, and physicians, manages caseloads and turnaround times, documents decisions, protects confidential information, and provides accurate customer service. The role requires NYS disability and PFL claims experience, strong analysis and organization, Microsoft Office proficiency, and occasional overtime availability.

Leads complex software architecture, development, modernization, integrations, and production problem resolution. Establishes engineering standards and reusable patterns, provides technical direction across systems and teams, reviews designs, mentors engineers, influences roadmaps, and advises leadership on technical risks and tradeoffs. Requires deep Oracle E-Business Suite, PL/SQL, database programming, financial systems, banking integrations, and software development expertise.

Reviews and manages employee accommodation requests, evaluates medical documentation and job restrictions, facilitates the ADA interactive process, and coordinates with employees, healthcare providers, supervisors, HR, and vendors. The role maintains confidential health information, ensures HIPAA compliance, educates stakeholders on accommodations and return-to-work processes, tracks caseloads, documents decisions, and supports process improvements while staying current on applicable laws.

Monitors and reconciles insurance transactions across policy, general ledger, and banking systems while maintaining data integrity and regulatory compliance. Serves as the liaison between Finance, IT, Claims, Underwriting, and vendors on system issues, enhancements, and integrations. Completes regulatory filings and supports automation, analytics, and AI initiatives through requirements definition, data validation, testing, documentation, training, and ongoing monitoring.