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The Data Processing Analyst is responsible for entering and processing data accurately. Tasks include data entry from various sources, performing quality checks, and ensuring data is up to date. Collaboration with other departments and adherence to company policies are essential. The role requires technical proficiency with various software tools and a positive attitude towards colleagues and customers.
The Team Manager will lead a team of technical representatives to enhance customer experiences, including coaching and mentoring team members, driving productivity, and maintaining service level agreements. Responsibilities include performance management, conflict resolution, process improvement, and collaboration with cross-functional teams to optimize workflows.
As a Renewals Specialist I, you will manage the automated renewal checklist, track renewal notices, and facilitate communication with clients for renewals. Responsibilities include coordinating with Renewal Managers and performing administrative tasks as required.
Technical Support Representative II responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction. Onsite position in Clark, Pampanga. Responsibilities include providing support via phone, chat, and email, troubleshooting devices, creating knowledge base articles, and optimizing systems.
Provide technical support to customers experiencing technical issues with products or services, troubleshoot problems, and offer timely solutions. Ensure customer satisfaction and loyalty through excellent service. Research and maintain case records, create knowledge base articles, and optimize systems.
The Technical Support Representative provides technical support to customers experiencing technical issues with their products or services. Responsibilities include troubleshooting, providing solutions, maintaining case records, acquiring product mastery, creating knowledge base articles, and optimizing systems.
The Web Application Developer Support role involves assisting customers with backend support, including adding API keys, creating widgets, and managing pricing on websites. It focuses on supporting clients' websites, embedding widgets, and ensuring proper e-commerce functionalities for tire sales.
As a Technical Support Representative, you will provide basic to advanced technical support for customers facing technical issues. Your responsibilities will include troubleshooting devices, conducting account walkthroughs, maintaining case records, and optimizing systems while ensuring excellent customer service.
The Workforce Planning Specialist ensures proper staffing plans are executed, adjusts schedules based on forecasts, analyzes intraday data for optimization, produces forecasts, publishes staffing reports, communicates staffing metrics, and collaborates with various departments for operational efficiency.
As a Technical Support Representative, you will provide technical assistance to customers via phone, chat, and email. Your role involves troubleshooting issues, guiding customers through device and account setups, maintaining case records, and developing knowledge base articles to enhance self-help resources.
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