Project Manager (SaaS)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 days a month onsite)

What does a day in the life of a Project Manager look like?

• Define and document project requirements: Collaborate with stakeholders to understand and document the business and technical requirements for the project.
• Develop and manage project plans: Create and maintain project plans that outline the tasks, timelines, resources, and risks associated with the project
• Manage and lead the project team: Assemble, lead, and motivate a team of technical specialists to deliver the project on time, within budget, and to the required quality standards.
• Communicate with stakeholders: Communicate regularly with stakeholders to keep them updated on the project's progress, status, and any potential risks or issues.
• Test and deploy the product or service: Work with Manage the team to test and deploy the product or service to the production environment
• Identify and mitigate risks: Identify and assess potential risks to the project and develop plans to mitigate them.
• Manage change requests: Review and approve or reject change requests to the project scope or schedule.
• Manage the project budget: Track and manage the project budget to ensure that the project is completed within budget.
• Prepare project reports: Create and maintain project reports that document the project's progress, status, and potential risks or issues.
• Keep up with the latest technologies and trends: Stay up-to-date on the latest technologies and trends in the field to ensure that the project is delivered using the most appropriate and effective solutions.
• Provide technical support to the team: Provide technical support and guidance to the team as needed.
• Ensure compliance with project standards and procedures: Ensure that the project is executed in accordance with all relevant project standards and procedures.
• Manage stakeholder expectations: Manage stakeholder expectations and ensure that they are satisfied with the project's progress and outcome.
• Contribute to the organization's overall success: Contribute to the organization's overall success by delivering high-quality projects on time and within budget.
• Identify and implement best practices: Identify and implement best practices to improve the efficiency and effectiveness of the project management process.
• Participating in the procurement process: Participating in the procurement process to acquire the necessary goods and services for the project.
• Managing vendor relationships: Managing relationships with vendors to ensure that they deliver the goods and services required by the project on time and to the required quality standards.
• Escalating issues to senior management: Escalating any major issues or problems to senior management for resolution.
• Providing feedback to stakeholders: Providing feedback to stakeholders on the project's progress and outcome.
• Documenting the project's lessons learned: Documenting the project's lessons learned to be used on future projects.

What are the required qualifications of a Project Manager?

• 5-10 years of Project Manager experience
• Successful implementation experience with SaaS-based platforms
• Business customer facing
• Can manage up to 4 small projects simultaneously or 1 big project at a time
• Supporting U.S. PST and MST business hours (critical)
• Strong communication skills both speaking and writing
• Candidates must provide a portfolio of previous projects.
• With stable internet connection and back up when needed
• Should be able to take in calls

Nice-to-have qualifications:

• SFDC experience
• PMP certification

#abetterwaytogrow

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.