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The Loss Mitigation Specialist (Frontline SPOC) at Shellpoint Mortgage Servicing is responsible for negotiating with delinquent homeowners to prevent foreclosure and help them get current on their mortgage payments. The role requires exceptional communication and negotiation skills, as well as the ability to handle challenging homeowner situations with empathy and composure.

Provide support to the Foreclosure Department with litigation related matters associated with foreclosure accounts. Manage cases within the foreclosure litigation inventory, process requests by assigned attorneys, provide support to the legal recovery efforts, and assist on special projects. Education requirements include a high school diploma or equivalent, with a Bachelor's degree preferred. Must have 3+ years of direct foreclosure experience and proficiency in BKFS/LoanSphere and Microsoft Office.

The Print Communications Specialist III collaborates with various departments to create and review statements, letters, and notices for quality and compliance with laws and regulations. They oversee the production of regulatory notices and ensure timely and accurate communication with borrowers and third parties.

The Verbal Complaint Specialist III at Shellpoint Mortgage Servicing is responsible for investigating and responding to time-sensitive mortgage servicing complaints from homeowners. They collaborate with department leaders to resolve issues, provide outreach to consumers, and ensure timely resolution. The role requires strong communication skills, attention to detail, and empathy for customer satisfaction.

The Verbal Complaint Specialist II is responsible for investigating and responding to consumer complaints related to loan servicing. They work to resolve complaints quickly and provide excellent customer service.

The Supervisor Cash Operations at Shellpoint Mortgage Servicing is responsible for providing guidance and leadership for Cash Operations staff, managing employee performance, establishing and documenting policies and procedures, undertaking special projects, and performing daily tasks related to Cash activities. This role requires on-site presence and a high school diploma with 6+ years of previous Banking, Accounts Payable, or Accounts Receivable experience.

Supervise a team of foreclosure specialists and administrators, manage processes and procedures, oversee training and personnel management, track deadlines and metrics, implement process improvements, and act as the point of contact for foreclosure-related issues.