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The Remittance Processor I supports Lockbox Remittance Processing services by sorting, processing payments, and managing customer correspondence. This role involves operating sorting equipment, complying with security standards, and cross-training in various department tasks. Effective communication and attention to detail are essential for success in this collaborative position.

The Remittance Processing Specialist - QC supports Lockbox Remittance Processing services by providing expedited collection and processing of payments and correspondence for customers. Responsibilities include customer service research, updating processing procedures, balancing deposits, ensuring accuracy of transactions, and complying with regulations such as HIPAA and PCI security standards.

The Remittance Processing Specialist - Mailroom Lead supports Lockbox Remittance Processing services by managing expedited payment collections, ensuring compliance with regulations, and serving as a liaison for internal clients. Responsibilities include document processing, inventory control, and maintaining accurate procedural documentation. The role emphasizes customer service, team training, and quality assurance in transaction handling.

The Financial Advisor will sell investment products to individual clients, manage a client book with recurring revenue, partner with internal teams for business opportunities, and use digital tools to enhance client experience. Strong relationship-building and sales skills in the financial services sector are essential.

The Customer Support Specialist provides technical support for Commercial activities, resolving customer issues, processing account maintenances, and documenting inquiries in Salesforce. They assist customers with hardware and software issues, delivering high-quality service and adapting to various communication styles.

The Supervisor, Fraud oversees the department's workflow, guides team members on projects and issues, processes financial adjustments, supports customer advocacy, ensures compliance with regulations, helps prevent financial losses, and collaborates for process improvements. Responsibilities also include delivering weekly reports and coaching team members to achieve results.

The Bilingual Collector is responsible for managing low-risk accounts and minimizing delinquency rates. This role involves assisting customers in understanding their financial situations, negotiating repayment options, handling calls for current and past due accounts, and maintaining documentation with a focus on quality and productivity.