Loss Mitigation Specialist - Mortgage

The main purpose of this job is to perform the day-to-day processes related to the collections, loss mitigation, foreclosure/real estate owned (REO), and bankruptcy functions. The primary focus of this position will be to execute the tasks necessary to mitigate the bank’s loss exposure on defaulted loans in accordance with investor, state and federal laws, regulatory agencies, and company policies.

Essential Functions

• Contact customers to remedy delinquency or non-payments, employ appropriate collection alternatives to resolve delinquencies, fully document collection efforts and perform timely follow up on customer repayment commitments while meeting productivity and delinquency ratio goals established by management

• Work with customers to negotiate workouts, including restructuring, modifications, short payoffs and deeds in lieu, analyze financial statements and appraisals, actively monitor Loss Mitigation cases and fully document and perform timely follow up on customer repayment commitments

• Work directly with investors, private mortgage insurers, and government agencies to fulfill reporting requirements and obtain approvals

• Review loans for consideration of Foreclosure action, ensure that all efforts to cure have been exhausted and all investor, private mortgage insurer, HUD, and state/federal requirements have been met

• Prepare Foreclosure Recommendation and submit to senior management for approval, review legal documents and progress of each loan in foreclosure and contact legal counsel to resolve issues. Fully document activities in Foreclosure/REO Workstations and promptly and accurately prepare mortgage insurance claims. 

• Work directly with vendors to procure completion of property preservation items and ensure work is completed in a timely fashion and in full compliance with company and investor requirements

• Procure and review BPOs/Appraisals, listing agreements, contracts, and other pertinent items related to disposing of bank owned real estate. Make recommendations to senior servicing managers and work directly with bank management on disposition of properties

• Set up loans in bankruptcy in Bankruptcy Station, actively review progress of loans in bankruptcy to ensure all investor, state/federal timelines and requirement are being followed and submit files to legal counsel and work directly with attorneys and/or bankruptcy trustees to resolve issues

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Demonstrated ability to interpret complex legal documents and perform a wide variety of tasks to ensure full compliance with company policy, procedures, and all applicable legal requirements

• Understanding Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, & USDA regulations and requirements

• Strong analytical skills, ability to identify and resolve exceptions and interpret data

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High school diploma or equivalent combination of education and experience required

• 3+ years collections experience required

• 2+ years experience in real estate loss mitigation preferred

• 2+ years experience in foreclosures, REO, and bankruptcy preferred

• Experience in loss mitigation, workouts, restructuring, modifications, short payoffs, and deeds in lieu, including knowledge of title and legal issues required

**Level of role is determined by knowledge, experience, skills, abilities, and education 

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