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Manage and nurture relationships with high-value VIP customers, deliver personalized offers and experiences, resolve issues, analyze VIP behavior to drive engagement and retention, collaborate with cross-functional teams on events and promotions, and support VIP acquisition strategies.

The IT Project Manager/Business Analyst will oversee project lifecycles, manage requirements, facilitate communication between teams, and ensure project alignment with business objectives.

The Content Writer will create marketing content in Polish, develop communication strategies, ensure brand alignment, and collaborate with teams. Responsibilities also include managing deadlines and multiple projects.

Elicit, analyze, and document business requirements; create artifacts (Vision & Scope, SRS, use cases); design object models and UML/BPMN diagrams; produce UI mockups; review development progress; support iterative delivery; conduct gap analysis; ensure features meet business KPIs; communicate technical constraints to stakeholders.

Provide high-quality chat support to VIP iGaming players, monitor accounts in CRM, maintain records, escalate complex issues, coordinate with Payments/Marketing, and inform players about bonuses while adhering to company procedures and Responsible Gaming.

Provide prompt, professional chat support to VIP clients, track account status in the CRM, log inquiries, escalate complex cases, follow service standards, and coordinate with Payments, CRM, and Marketing while promoting bonuses and offers per guidelines.

Develop and maintain backend applications in PHP/Laravel, design and implement REST APIs and WebSocket services, integrate microservices and external systems, create migrations and unit tests, optimize DB queries, troubleshoot performance, participate in code reviews, and use GitLab for version control while collaborating with QA and business stakeholders.

Plan, segment, and execute CRM campaigns across email, SMS, push, popup and messenger channels; create and test templates; coordinate with third-party SMS providers; use Jira for campaign planning; analyze CRM dashboards to optimize performance; manage design and content requests.

Build and maintain strong relationships with high-value VIP customers, provide personalized service and offers, resolve inquiries, collaborate on VIP events and promotions, analyze VIP behavior to improve engagement and retention, and support VIP acquisition and retention strategies.

Manage and grow relationships with VIP players through calls, email, and chat; reactivate and upsell users; monitor behavior and KPIs; run retention campaigns; collaborate with VIP, Support, and Payments teams to ensure seamless player experiences.