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Manage post-onboarding lifecycle for an SMB book of business, drive customer health, retention and expansion, act as customer advocate, collaborate cross-functionally, maintain CS records, and routinely engage customers to maximize platform value.

Manage the post-onboarding lifecycle for an SMB book, driving customer health, retention, and expansion. Act as a trusted advisor, engage customers routinely to identify priorities and expansion opportunities, document requests/issues, maintain records in Customer Success software, and collaborate with product, sales, and leadership to improve the customer experience.

Manage customer visualizer integrations end-to-end, partner with Professional Services and internal teams to deliver and design maintainable visualizer solutions, maintain processes and documentation, and provide technical expertise and best practices to ensure on-time, high-quality customer experiences.

Lead go-to-market strategy and execution to expand into the furniture segment. Drive product launches, sales enablement, competitor and industry analysis, customer interviews, relationship building, cross-functional roadmap alignment, and KPI-driven iteration to accelerate adoption and revenue growth.

As a UI/UX Designer, you will create innovative product design experiences using Figma, collaborate with cross-functional teams, and refine designs based on data-driven insights to enhance user experience.

Build and maintain production-scale infrastructure and automation: CI/CD, release automation, testing environments, monitoring and incident response. Improve scalability, tooling, and developer workflows; collaborate with engineers and QA and mentor peers to raise engineering infrastructure quality.

Serve as the primary customer-facing specialist for the company's CMS, helping clients build and optimize websites, deliver demos and training, troubleshoot issues, and provide strategic recommendations. Drive product insights from customer conversations, improve web team processes, support a portfolio of accounts, and occasionally represent the company at events.

Develop scalable front-end and back-end features for a consumer-facing 3D/AR product using computer vision. Collaborate with product and design, own systems lifecycle, ensure performance and quality, unblock partners, and continuously learn and improve.

The role involves developing backend services using Python and Django, ensuring high availability and performance, and leveraging computer vision technology for 3D experiences in home decor.

Build scalable, high-performance front-end experiences using React/Next.js and Three.js, collaborate with product and design, own systems, integrate computer vision, and deliver polished UX for customers.